Monica Silvas
El Paso,TX
Summary
Hard working professional with 4.5+ years of experience and a proven knowledge of customer communications, customer satisfaction, and conflict resolution. Aiming to leverage my skills to successfully attain employment at your company.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
American Express, AMEX
El Paso, TX
08.2024 - Current
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Provided accurate information about products or services to customers.
- Researched required information using available resources.
- Utilized computer technology to handle high volume of calls in a timely manner.
CUSTOMER SERVICE REPRESENTATIVE
HGS
09.2021 - 02.2024
- Working from home taking customers calls , answering any questions they might have about their healthcare policy
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate customer records and update database
- Escalate priority issues to management
- Participate in training and development programs to improve skills and knowledge.
PREP COOK
EL CRUCERO
03.2021 - 06.2021
- Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes
- Ensured quality of meals and closely adhered to set storage and rotation protocols
- Organized and prioritized preparation of food items
- Prepared and cooked food in quantities according to menu and number of persons to be served
- Memorized and utilized serving portion sizes and all basic meal prep procedures.
CASHIER
SPEAKING ROCK ENTERTAINMENT
02.2018 - 12.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting food orders, costs, and giving back change
- Worked in a fast-paced environment and ensured customers' orders went out fast and efficiently
- Had an understanding of health and safety rules in restaurants
- Excellent communication and negotiation skills
- Outstanding coordination and multitasking abilities.
CASH REGISTER OPERATOR
SPEAKING ROCK ENTERTAINMENT
12.2015 - 02.2017
- Customer service experience in a fast-paced environment
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Completed all gaming forms and reports
- Verified correct amounts of loose coins and bundled paper money
- Redeemed gaming vouchers on the computer to payout customers
- Informed and assisted guests with current promotions
- Operated POS cash register, handling an average of 500 transactions daily.
TEACHERS ASSISTANT
PROMISE LAND DAYCARE CENTER
08.2012 - 12.2013
- Administered diagnostic tools to help classroom teachers understand the unique needs of each student
- Assisted differently-abled and very young students with personal needs such as feeding and toileting
- Helped teachers implement curricula activities and encouraged children's participation
- Maintained clean and organized classroom space to help students feel welcome and promote learning.
Education
GRAPHIC DESIGN -
THE ART INSTITUTE OF AUSTIN
07.2013
HIGH SCHOOL DIPLOMA -
HUTTO HIGH SCHOOL
05.2013
Skills
- Customer service
- Time management
- Bilingual
- Microsoft Office skills
- Problem solving
- Communication
- Willingness to learn
- Call Management
Timeline
Customer Service Representative
American Express, AMEX
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
HGS
09.2021 - 02.2024
PREP COOK
EL CRUCERO
03.2021 - 06.2021
CASHIER
SPEAKING ROCK ENTERTAINMENT
02.2018 - 12.2019
CASH REGISTER OPERATOR
SPEAKING ROCK ENTERTAINMENT
12.2015 - 02.2017
TEACHERS ASSISTANT
PROMISE LAND DAYCARE CENTER
08.2012 - 12.2013
GRAPHIC DESIGN -
THE ART INSTITUTE OF AUSTIN
HIGH SCHOOL DIPLOMA -
HUTTO HIGH SCHOOL
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