Monica Smith
Las Vegas,NV
Summary
Professional Summary:
Dedicated and personable guest relations specialist for 10 plus years of experience. Creating exceptional experiences for clients and visitors, Adept at anticipating needs, resolving issues and maintaining a positive and welcoming atmosphere. Strong Communication and problem-solving skills, combined with a passion delivering top notch service to ensure Guest satisfaction and loyalty. Proven track record of cultivating positive relationships and exceeding expectations in fast paced and diverse environment.
Overview
34
34
years of professional experience
Work History
Customer Service
Work From Home
07.2022 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Owner
Private Residence
02.2003 - 02.2022
- Responsibilities
- Responsible for high end estate management including but not limited to:
- Hiring licensed and qualified and established construction workers, electricians, plumbers, landscapers, housekeepers and on occasion chefs
- Responsible for all files, computer communication and documentation
- Responsible for maintaining an exceptional internal estate care
- Experienced personal executive assistant to estate owner
- Handling in coming and outgoing correspondence, dictations, receivables and payables.
Waitress
Harry Sushi Bar and Lobster Cove
01.2000 - 11.2003
- Provided excellent customer service to dining patrons with laughter and smile.
Cashier
Longs Drugs
01.1998 - 01.2000
- CVS Cashiers scan items, ensure that prices are quantities are correct, and collect payments
- We also assist customers by explaining or recommending items, answering questions, and processing exchanges or refunds.
Customer Service Manager
Wyland Galleries Maui
09.1993 - 12.1997
- Responsible for customer satisfaction which includes
- Timely delivery of all works and coordinating framing of artwork
- Responsible for hiring qualified customer service agents
- Provided excellent customer service both through telephone and computer communications.
Wyland Galleries Kauai
06.1993 - 08.1993
- Responsibilities
- Responsible for selling High end Artwork.
Classic Designs
03.1990 - 06.1993
- (No longer in Business)
- Job Responsibilities
- Responsible for selling high end jewelry, included but not limited to Diamonds, Pearls, gold and semi precious gems
- Provided quality service and ensured customer satisfaction.
Education
High School Diploma -
Rockland Community Collage
New York, NY06.1988
Skills
- Microsoft Project
- Microsoft Excel
- Verbal and Written Communication
- Microsoft Visual Basic
- Microsoft Access
- Adobe Systems Adobe Acrobat
- Microsoft Outlook
- Google Docs
- Microsoft Internet Explorer
- Microsoft Windows
- Customer Relations
- Client Service
- Microsoft Office
Timeline
Customer Service
Work From Home
07.2022 - Current
Owner
Private Residence
02.2003 - 02.2022
Waitress
Harry Sushi Bar and Lobster Cove
01.2000 - 11.2003
Cashier
Longs Drugs
01.1998 - 01.2000
Customer Service Manager
Wyland Galleries Maui
09.1993 - 12.1997
Wyland Galleries Kauai
06.1993 - 08.1993
Classic Designs
03.1990 - 06.1993
High School Diploma -
Rockland Community Collage
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