Monica Smith
Jacksonville,FL
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to build strong relationships between companies and their employees, managers and clients. Able to bring continued success to a company who is looking for a dedicated, strong and loyal employee.
Overview
11
11
years of professional experience
Work History
Service Coord./Payroll Clerk/Operations Specialist
PeopleReady Skilled Trades
12.2020 - Current
- Followed company policies and procedures to deliver quality work.
- Developed strong relationships in all areas with employees, managers and clients through consistent communication and attentive service. Also being quick to resolve any issues whether in payroll or service.
- Oversaw both payroll and operations of territory daily operations of a busy environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Gathered, organized and input information into digital database, including new hire paperwork and confidential payroll information.
High Volume Recruiter - Remote
Advantage Solutions
02.2016 - 10.2020
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently. Had 60-100+ positions to fill at all times
- Collaborated with hiring managers to understand job requirements and expectations.
- Advertised job opportunities on social media platforms and job boards.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and monitored employee recognition programs.
Human Resources Assistant
Ram Realty Services
12.2013 - 10.2015
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Transitioned personnel files from paper files to electronic files
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Helped employees register for benefits programs
- Checked references for potential candidates.
- Developed and maintained HR policies and procedures.
- Conducted exit interviews with terminated employees.
Education
Bachelor of Science - Business Administration
California Coast University
Santa Ana03.2023
Skills
- New Hire Orientation
- Talent Acquisition - Full Cycle
- Employee Data Record Keeping
- Relationship Building
- Microsoft Office and Docusign
- Employee Relations
- Payroll Administration
- Benefits Administration
- Human Resources Support
- HR Policy - New and Updates
Timeline
Service Coord./Payroll Clerk/Operations Specialist
PeopleReady Skilled Trades
12.2020 - Current
High Volume Recruiter - Remote
Advantage Solutions
02.2016 - 10.2020
Human Resources Assistant
Ram Realty Services
12.2013 - 10.2015
Bachelor of Science - Business Administration
California Coast University
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