Monica Smith
Somerdale,NJ
Summary
Background provides successful administrative, and customer service experience with 15+ years in fast-paced and competitive environments. Employment history shows consistency and ability to adapt to diverse settings. Proficient in the use of Microsoft Word, and Excel. Looking to leverage my wealth of knowledge and experience into the open position at your organization. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Laurel Brook Rehabilitation Center
12.2021 - Current
- Greet visitors and residents
- Answering and transferring phone calls, taking messages
- Perform clerical tasks as opening, reading, sorting and dispensing incoming messages and email news and daily correspondence and reports to management and staff
- Take payments and dispense petty cash to residents, provide receipts to business office
- Respond to guest and resident issues and complaints.
Residential Counselor
Adept Programs
04.2016 - Current
- Support developmentally disabled individuals in a residential group home setting
- Assist men and women with daily living, guide them with cleaning and maintaining themselves
- Maintain schedules by driving to and from appointments, supervise on outings to public places
- Support the consumer with goals and socialization
- Help with cooking, cleaning and maintaining their own success
- Document progress on activity and in-home personal goals
- Participate in annual PCP review and other duties.
Broker Coordinator
Retrans Freight
04.2012 - 01.2016
- Arrange transportation of property by an authorized motor carrier from the shipper to the receiver
- For LTL, volume and truckload moves
- Negotiate customer and carrier rates
- Input all pick up information into the system to provide driver delivery receipts
- Maintain constant contact with the carriers on freight updates
- Communicating with customer and management by providing daily and weekly updates on all loads received, delivered and all revenue.
Data Control Clerk
Manpower Staffing
06.2011 - 04.2012
- Data Entry into AOC mainframe
- Add all new inmate charge information, comments, changes to profile, release dates, court orders, as well as all documented information on inmates
- Process bails, bonds, answer calls, fax, file maintain inmate files.
Education
High School Diploma -
Abraham Clark High School
Roselle, NJ06.1991
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Sensitive information handling
- Work Prioritization
References
References available upon request
Timeline
Front Desk Receptionist
Laurel Brook Rehabilitation Center
12.2021 - Current
Residential Counselor
Adept Programs
04.2016 - Current
Broker Coordinator
Retrans Freight
04.2012 - 01.2016
Data Control Clerk
Manpower Staffing
06.2011 - 04.2012
High School Diploma -
Abraham Clark High School
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