Monica Smith

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Expedited order fulfillment by accurately picking, packing, and shipping products to customers.

• Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
• Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
• Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
• Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
• Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
• Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
• Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment rates during the night shift.
• Developed strong working relationships with vendors to ensure timely deliveries of materials required for overnight production needs.
• Promoted a healthy work-life balance for night shift staff by implementing flexible scheduling options and providing resources for combating potential issues related to working overnight hours.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Made food according to standard recipes with requested changes for customer satisfaction.

I worked Drive-thru,front counter and prepared orders

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Made food according to standard recipes with requested changes for customer satisfaction.

• Implemented visual merchandising standards to create an appealing shopping experience for customers.
• Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
• Managed cash register operations accurately, ensuring timely transactions and minimal errors.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
• Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
• Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
• Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
• Contributed to a positive work environment by fostering strong teamwork among staff members.
• Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
• Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
• Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
• Built lasting relationships with vendors and suppliers, negotiating favorable terms to benefit both the store and its customers.
• Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
• Supported marketing initiatives by distributing promotional materials and organizing special events instore.
• Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.

Prepared food orders,greeted customers,kept dining area,kept everything stocked,