Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Monica Smith

Natchez,MS

Summary

I am eager to apply for the position at your company, bringing a strong blend of leadership and customer service expertise. With several years of experience managing teams and ensuring exceptional client experiences, I excel at creating efficient operational workflows while maintaining a customer-first approach. I am skilled in training and motivating staff, handling complex customer issues with empathy, and implementing strategies that improve satisfaction and retention. My hands-on management style, combined with my commitment to clear communication and problem-solving, enables me to foster a positive team culture and deliver reliable, compassionate service. I am confident that my background aligns well with the company's mission to provide outstanding leadership and openly welcome the opportunity to contribute to your continued success. Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.

Overview

8
8
years of professional experience

Work History

Manager of Operations

MCOVE SPECIAL OCCASIONS EVENT VENUE
NATCHEZ, MS
06.2019 - 06.2025
  • Assisted in coordinating daily operations and scheduling tasks for team members.
  • Supported inventory management by tracking stock levels and assisting with orders.
  • Helped maintain compliance with safety regulations and operational policies.
  • Maintained accurate records of daily activities and operational processes.
  • Oversaw inventory management activities including ordering supplies as needed.

Manager of Operations

MONICAS HOPE DRIVING FOR A CURE TRANSPORTATION SER
NATCHEZ, MS
11.2019 - 10.2024
  • Conducted regular inspections of transport vehicles to ensure compliance with safety standards.
  • Monitored driver performance and compliance with safety regulations.
  • Transported clients safely to and from medical appointments and scheduled destinations.
  • Assisted passengers with mobility challenges during boarding and disembarking processes.
  • Communicated effectively with clients regarding pick-up times and route changes.
  • Documented trip details accurately in transportation logs and reports daily.

Library Technician

Alcorn State University National Alumni Association
LORMAN, MS
03.2017 - 11.2018
  • Cataloged library materials using automated systems and classification standards.
  • Assisted patrons with locating resources and using library technologies.
  • Managed circulation desk activities, including checking in and out materials.
  • Collaborated with staff to improve collection development and resource accessibility.
  • Maintained a clean and organized work area at all times.
  • Checked out materials to patrons using automated circulation systems.

Education

Master of Science - WORKFORCE DEVELOPMENT

Alcorn State University
Lorman, MS
05-2022

Skills

  • Customer service
  • Record keeping
  • Effective communication
  • Time management
  • Conflict resolution
  • Safety procedures
  • Operations monitoring
  • Troubleshooting and problem solving

Affiliations

  • Founder of Monica's Hope 501(c)(3) organization
  • Founder of Mystique Krewe of Natchez

Accomplishments

  • Recipient of Congressmen Thompson Unsung Hero Award

References

References available upon request.

Timeline

Manager of Operations

MONICAS HOPE DRIVING FOR A CURE TRANSPORTATION SER
11.2019 - 10.2024

Manager of Operations

MCOVE SPECIAL OCCASIONS EVENT VENUE
06.2019 - 06.2025

Library Technician

Alcorn State University National Alumni Association
03.2017 - 11.2018

Master of Science - WORKFORCE DEVELOPMENT

Alcorn State University

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