Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Smith

Washington,DC

Summary

Dynamic and results-driven professional with extensive experience as a Concessions Supervisor at Levy Restaurants, excelling in customer service and food safety compliance. Proven track record in enhancing team performance through effective training and scheduling, leading to increased customer satisfaction and repeat business opportunities.

Overview

12
12
years of professional experience

Work History

Concessions Supervisor

Levy Restaurants
07.2021 - Current
  • Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
  • Assisted customers with inquiries or special requests, demonstrating excellent customer service skills that contributed to repeat business opportunities.
  • Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
  • Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
  • Ensured proper food storage procedures were followed consistently for compliance with health codes and preservation of product quality.

Housekeeping Supervisor

Residence Inn Marriott
05.2016 - 06.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.

Housekeeping Supervisor

Quality Inn
01.2014 - 05.2016
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

Education

Humanities

Frank W Ballou Senior High
Washington, DC
05-1998

Skills

  • Scheduling staff
  • Employee training
  • Food safety compliance
  • Menu planning
  • Customer service

Timeline

Concessions Supervisor

Levy Restaurants
07.2021 - Current

Housekeeping Supervisor

Residence Inn Marriott
05.2016 - 06.2021

Housekeeping Supervisor

Quality Inn
01.2014 - 05.2016

Humanities

Frank W Ballou Senior High
Monica Smith