Summary
Overview
Work History
Education
Skills
Personal Information
Goal
Accomplishments
Certification
Timeline
TruckDriver
Monica Smith

Monica Smith

Tyler,OK

Summary

I love to lead high performing teams who are focused on priorities that drive sales, profits, strong culture, retention and growth. I'm looking to expand my network and apply the skills I've acquired to new challenges.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Head of People and Training

Parrys Pizza
05.2023 - Current
  • Work directly with field and support team to become fully staffed.
  • Have drastically reduced turnover.
  • Implemented new ATS software along with researching and selecting HRIS and LMS softwares to integrate with.
  • Launched company-wide development series.
  • Drive employee recognition and referral programs.
  • Created career paths with performance management tools.

Instruction Design Project Manager

Texas Roadhouse
01.2019 - 05.2023
  • Work with operators in the field and executive leaders to create solutions, materials, and resources for support
  • Work with all departments to enhance training and raise the bar/uphold our high standards
  • Define training plans, schedules and requirements
  • Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training
  • Provide ongoing training for project teams
  • Nominated for Roadie of the Year 2020, 2021
  • Key-Note Speaker for National Training Center Conference-2019
  • Key-Note Speaker for National Training Coordinator Conference- 2020
  • Key-Note Speaker for several virtual series and workshops focused on leadership, confidence, and power of positivity-2021

Service Coach/Training Manager

Texas Roadhouse
01.2015 - 01.2019
  • Drove management development programs, developed and led training centers for new Managers and opened many new locations
  • SC of the Quarter Nominee twice 2017
  • Key-Note Speaker for Women's Leadership Summit-2018

Staffing Manager

Texas Roadhouse
01.2012 - 01.2015
  • Partnered with all hiring managers with recruiting, interviewing, and hiring of management candidates for all brands
  • Nominated for Roadie of the Year 2013

Service Manager of a Training Store

Texas Roadhouse
01.2009 - 01.2012
  • Lead and managed a large team of 150+ and crushed the goal of being up in sales 5-10%
  • Developed store in Tyler to as a legendary Training Center
  • Manger of the quarter, three times out of last six quarters -
  • 2009-2011Nominated for Service Manager of the Year - 2010

Education

Business Management -

Tyler Junior College
Tyler, TX
05.2007

Skills

  • Teamwork and collaboration
  • Culture creator
  • Strong leader
  • Fast learner
  • Problem-solver

Personal Information

Title: PMP

Goal

I'm looking to expand my network and apply the skills I've acquired to new challenges with a goal of continuing to spread the valuable lessons I’ve learned with selecting the right people, training and developing them.

I want support a team on a mission to create a strong foundation and strong culture.

Accomplishments

Employee of the Year Nominee every year eligible in roles majority of my career.

Employee of the Year winner (6x)

Spirit and Teamwork awards

Presenters Crown (team nominated award for best training presentations)

Certification

Project Management Professional

Timeline

Head of People and Training

Parrys Pizza
05.2023 - Current

Instruction Design Project Manager

Texas Roadhouse
01.2019 - 05.2023

Service Coach/Training Manager

Texas Roadhouse
01.2015 - 01.2019

Staffing Manager

Texas Roadhouse
01.2012 - 01.2015

Service Manager of a Training Store

Texas Roadhouse
01.2009 - 01.2012

Business Management -

Tyler Junior College

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Monica Smith