Monica Solorzano
Director Of Learning And Leadership
Claremont,CA
Summary
Strategic-thinking Leadership Development Consultant accomplished in helping businesses boost confidence and abilities with proactive and motivational strategies. Develops talents of senior leaders to effectively hand long-term business needs. Demonstrated success in building successful and sustainable educational competencies and programs. Highly organized, forward-thinking and adaptable to changing demands.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Director of Leadership Development
Kaiser Permanente
Southern California, CA
09.2012 - Current
- Provides expert organization development advice and feedback to organizational leaders.
- Developed adult learning principles to effectively improve leadership competencies.
- Partners, consults and coaches with executives to foster a culture that aligns with organizational mission and values.
- Successfully create instructional design methodologies, facilitation skill practices, and micro-learnings.
- Provide OD expertise to assist with change management, strategic planning, and team effectiveness.
- Facilitate team buildings, performance improvement initiatives, innovation, soft skills, and strategic planning for leadership development coursework and implementation
- Conduct ongoing learning needs analysis to identify gaps in knowledge in skill set.
- Analyze problematic areas to provide recommendations and solutions.
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
- Organized, scheduled, ran and evaluated leadership seminars, workshops and self-paced trainings.
Director of Service
Kaiser Permanente
Riverside, CA
05.2010 - 09.2012
- Supervise department staff in efforts to ensure the cost-effective and efficient delivery of ancillary operational services which contribute to member satisfaction and retention.
- Coach evidence-based practices with management for improving the patient care experience.
- Facilitate service quality curriculums based on coaching, customer service, and service process improvement which assists to increase member satisfaction.
- Managed new employee orientation training process.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Global Learning and Development Manager
PricewaterhouseCoopers
Los Angeles, CA
03.2005 - 05.2010
- National leader of Audit learning managers and senior associates.
- Lead PwC Annual community outreach day for 5000 employees
- Develop logistical design of events that support the company's business strategy and objectives
- Conduct evaluations and review feedback to improve course content, facilitation, and curriculum
- Understand client expectations and program learning objectives to ensure effective learning environment
- Consult with project curriculum managers to execute course planning and ensure success of program.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Director of Development
City of Hope National Medical Center
Los Angeles
05.2001 - 03.2005
- Responsible for operations and event management of Annual Walk for Hope to Cure Breast Cancer
- Successfully increased participation from 5,500 participants to 8,000 and increased fundraising dollars from $650,000 to over 1.5 million dollars
- Oversee and manage all aspects of event management including registration, logistics, and budget.
Education
Master of Arts - Organizational Leadership
Claremont Graduate University
Claremont, CA 08.2021 - 12.2022
Bachelor of Arts - Organizational Leadership
Azusa Pacific University, California State University
Skills
Adult Learning Principles
Timeline
Master of Arts - Organizational Leadership
Claremont Graduate University
08.2021 - 12.2022
Director of Leadership Development
Kaiser Permanente
09.2012 - Current
Director of Service
Kaiser Permanente
05.2010 - 09.2012
Global Learning and Development Manager
PricewaterhouseCoopers
03.2005 - 05.2010
Director of Development
City of Hope National Medical Center
05.2001 - 03.2005
Bachelor of Arts - Organizational Leadership
Azusa Pacific University, California State University
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