Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Southard

Florence

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Dollar Tree. Recognized for building loyal clientele through exceptional attention to detail and effective communication. Proficient in cash handling and adept at fostering teamwork, ensuring a positive experience for all customers.

Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

11
11
years of professional experience

Work History

Casher

Dollar Tree
12.2009 - 10.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Hairstylist

Self
09.2006 - 08.2008
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.

Drive Through

McDonald's
11.2006 - 04.2007

Drive Through Casher

McDonald's
03.2003 - 06.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Microsoft 365, Excl, Word, Power Point

Udemy
Online
06-2025

General Studies

Siuslaw High School
Florence, OR
06-2004

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Identification checks
  • Empathy and patience
  • Organization skills
  • Cash handling
  • Team collaboration

Timeline

Casher

Dollar Tree
12.2009 - 10.2013

Drive Through

McDonald's
11.2006 - 04.2007

Hairstylist

Self
09.2006 - 08.2008

Drive Through Casher

McDonald's
03.2003 - 06.2003

No Degree - Microsoft 365, Excl, Word, Power Point

Udemy

General Studies

Siuslaw High School

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