Monica S. Palacios
Ft Myers,Fl
Summary
Dynamic Dispatch and Account Manager at D&D Transportation with proven expertise in logistics coordination and exceptional customer service. Bilingual in English and Spanish, I excel in team leadership and problem-solving, ensuring efficient operations and compliance in international shipments. Recognized for enhancing service delivery and optimizing scheduling logistics.
Overview
11
11
years of professional experience
Work History
Dispatch and Account Manager
D&D Transportation
Naples, Fl
09.2019 - Current
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Managed subcontractor activities by reviewing proposals and developing performance specifications.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Directed team activities by establishing task priorities and providing guidance.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Phone Operator
Business One Answering Service
Naples, Fl
12.2013 - 01.2019
- Phone Operator, taking messages, dispatching calls, and customer service.
- Connected incoming calls quickly using multi-line telephone system to reduce hold times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Greeted callers and identified their needs quickly and accurately.
- Operated telephone switchboards and systems to advance and complete connections.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Oversaw appointment scheduling for corporate employees and company visitors.
- Transferred calls to other departments as needed.
- Updated customer accounts with new information from callers.
- Answered incoming calls and directed them to the appropriate department or individual.
- Transcribed message details to promptly relay to appropriate recipients.
Education
Highschool Diploma -
Golden Gate High School
Naples, FL01.2007
Skills
- Fluent in two languages: English and Spanish
- Proficient Typist at 75 WPM
- Proficient Computer Skills
- Customer service
- Logistics coordination
- Data entry
- Problem solving
- Time management
- Team leadership
- Scheduling logistics
- Analytical thinking
- Sales negotiations
- Internet savvy
- Schedule management
- Preparing contracts
References
- Hector Otero, Coworker at D&D Transportation, 615-541-1855
- Victor Pinel, Coworker at Papa Johns, 305-761-5078
Languages
English
Professional
Spanish
Professional
Timeline
Dispatch and Account Manager
D&D Transportation
09.2019 - Current
Phone Operator
Business One Answering Service
12.2013 - 01.2019
Highschool Diploma -
Golden Gate High School
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