Monica Stephens
Houston,Texas
Summary
Dynamic business leader with proven success at Jael Forever Boutique, driving sales growth and enhancing customer engagement. Expert in leadership development and KPI management, consistently exceeding targets. Skilled in hiring and staffing, with a strong focus on employee development and operational efficiency. Committed to fostering a high-performance culture and achieving long-term success.
Overview
21
21
years of professional experience
Work History
Owner
Jael Forever Boutique
09.2020 - 12.2024
- Create marketing strategies to promote products and grow customer base
- Responsible for driving sales and profits consistently resulting in three operating stores
- Quickly and effectively solve problems related to staffing inventory and customer issues
- Efficiently managing time to handle multiple tasks
- Maintain smooth operations through effective communication with staff, customers, and suppliers
- Adapt to changing market conditions, customer preferences, and new business strategies
- Conduct purposeful store visits to ensure everything is up to standard
- Recruit, hire, train, coach staff members
- Grew customer base increasing social media engagement
- Setting goals and planning how to achieve long term success
- Manage budgets, understanding financial statements, and ensuring business profitability
- Manage inventory levels and supply chain management
- Implement controls to reduce costs and improve operational efficiency
- Consistently exceed sales goals through staff training and promotional programs
Store Coach
Mod Pizza
Houston, TX
06.2021 - 12.2023
- Oversee the daily operations of the store, drive the best possible business results and engage customers and squad experience
- Enhance store operations and performance, demonstrating knowledge of all operational standards and resources
- Continuously improve leadership practices to enhance store operations and employee performance
- Demonstrate a growth mindset for ongoing development
- Be an example of company values and behaviors and exemplify a service mindset through effective leadership
- Recruit, hire, train, coach squad in all methods for accomplishing store tasks
- Inform the General Manager of performance issues
- Listen to and resolve squad member concerns in the absence of the General Manager
- Maintain accurate, secure, and timely cash management
- Play a proactive role in creating a safe environment for all customers and squad members
Manager/Nso
Torrid Clothing Store
Houston, TX
06.2014 - 10.2016
- Ensure that store achieves company objectives and KPI goals
- Lead an operationally sound business by balancing company policies, procedures, loss prevention/shrink, payroll, reporting, and scheduling
- Recruit, develop and train top talent who are sales, customer and fashion focused
- Set the standard for customer service and ensure that all stores in their district provide a positive shopping experience that fosters customer connections and loyalty
- New store open team, project management
- Implement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
- Maintain an effective and open line of communication with the District Manager
- Maintaining open communication with regional managers and company leadership to ensure that all stores in their district are aligned with company goals and strategies
- Exceeded monthly sales goals resulting in bracket change
Salon Manager
Glory to Glory Salon
Houston, TX
09.2010 - 08.2014
- Client experience
- Team development
- Business performance
- Merchandising
- Performance management
- Schedule keeping, time management
- Relationship building
Sales Manager
Destination XL Group Inc.
Humble, TX
06.2010 - 08.2011
- Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
- Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures
- Work with Manager ensuring the store meets sales plans, while monitoring customer service, inventory, expense control, and risk management
Assistant Store Manager
Dots Fashions
Houston, TX
09.2006 - 01.2009
- Customer Experience
- Drives Sales
- Store Presentation and Sales Floor Supervision
- Store & Stockroom Operations
- Staffing, Scheduling, and Payroll Management
- Training and Development
- Communication
- Asset Protection
- Drive sales
Shift Manager
Beauty Brands Salon & Spa
Houston, TX
03.2004 - 08.2006
- Promote a culture of accountability to meet or exceed the store’s goals related to salon services, retail sales, guest loyalty, and payroll
- Address underperforming metrics related to the store’s services, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business
- Support direct reports in developing and maintaining their clientele
Education
Bachelor of Science - Business
Houston Community College
Houston, TX05.2027
Certificate of Leadership - Christian Leadership
Fletcher Seminary
San Antonio, TX01.2025
Skills
- Leadership development
- Business management
- Hiring and staffing
- KPI management
- Employee development
- Supply chain optimization
- Growth strategy implementation
Timeline
Store Coach
Mod Pizza
06.2021 - 12.2023
Owner
Jael Forever Boutique
09.2020 - 12.2024
Manager/Nso
Torrid Clothing Store
06.2014 - 10.2016
Salon Manager
Glory to Glory Salon
09.2010 - 08.2014
Sales Manager
Destination XL Group Inc.
06.2010 - 08.2011
Assistant Store Manager
Dots Fashions
09.2006 - 01.2009
Shift Manager
Beauty Brands Salon & Spa
03.2004 - 08.2006
Bachelor of Science - Business
Houston Community College
Certificate of Leadership - Christian Leadership
Fletcher Seminary
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