Monica Suess
Cleburne,TX
Summary
Dynamic Operations Manager with a proven track record at Target, excelling in inventory management and customer satisfaction. Skilled in decision-making and communication, I successfully streamlined operations, enhancing profitability and fostering strong vendor relationships. My leadership initiatives improved team performance and reduced turnover, driving a positive work culture and operational excellence.
Overview
2026
2026
years of professional experience
Work History
GSTL
Target
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Manager
Ulta Cosmetics
09.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
Marshall’s
06.2013 - 08.2018
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Bachelor Of Nursing -
Southwestern Adventist University
Keene, TXSkills
- Decision-making
- Data entry
- Equipment operation
- Active listening
- Communication
- Customer relations
- Data management
- Networking
- Organization and time management
- Friendly, positive attitude
- Planning
- Customer service
- Research
- Supervision and leadership
- Interpersonal communication
- Social perceptiveness
- Verbal communication
Timeline
Operations Manager
Ulta Cosmetics
09.2019 - Current
Operations Manager
Marshall’s
06.2013 - 08.2018
GSTL
Target
Bachelor Of Nursing -
Southwestern Adventist University
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