Monica Sullens
Fairbury,Illinois
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facility Administrator
Fresenius Kidney Care
09.2023 - Current
- Coordinate inventory/supply management by reviewing monthly inventory count and approving purchase orders for necessary items to ensure cost containment, timely distribution, and competitive pricing.
- Perform other related duties as assigned.
- Coordinate emergency preparedness efforts within the facility, ensuring all staff members were trained on appropriate protocols during unexpected events or crises situations.
- Ensure regulatory compliance with local, state, and federal healthcare guidelines through meticulous documentation and reporting.
- Optimize resource allocation within the facility through thorough analysis of staffing patterns and patient needs assessments.
- Increase staff retention rates by fostering a positive work environment that valued teamwork, open communication, and professional development opportunities.
- Demonstrate strong leadership skills by successfully navigating the health facility through periods of growth, change, or organizational restructuring.
- Collaborate closely with the Charge RN, the Medical Director, and physicians regarding the direct patient care responsibilities within the facility.
- Monitor patient and family education regarding access care including medical instructions.
- Act as a resource for the patient and family to address concerns and questions and reviews patient satisfaction surveys.
Clinic Manager
Fresenius Kidney Care
06.2022 - 09.2023
- Manage the operations of the clinic, including costs, processes, staffing, and quality standards.
- Provide leadership, coaching, and development plans for all direct reports.
- Partner with internal Human Resources, Quality, and Technical Services departments.
- Maintain integrity of medical and operations records and comply with all data collection and auditing activities.
- Accountable for completing the Annual Standing Order Review and Internal Classification of Disease coding.
- Manage clinic financials including efficient utilization of supplies or equipment and regular profits and loss review.
- Responsible for all required network reporting and on-site state or federal surveys.
- Coordinate all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.
- Ensure patient education regarding quality measures, transplant options, modality awareness, and access care.
- Accountable for timely completion of patient care assessments and care plans.
- Manage timely patient schedules to ensure facility efficiency and develop action plans for missed treatments.
- Participate in the selection and hiring of new team members and ensure completion of new hiring orientation and mandatory training.
- Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current.
- Provide support for all clinical staff members at regular intervals and encourage professional growth.
- Maintain current knowledge regarding company benefits, policies, procedures, and processes.
- Complete employee evaluations and establish annual goals.
- Document any disciplinary actions and confer with the clinic Director of Operations and Human Resources when needed.
- Manage staff scheduling and payroll.
- Facilitates the application process for physician privileges and compliance.
- Responsible for strong physician relationships and ensures regular and effective communication.
- Participate in the governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs, etc. that governs policies.
Registered Nurse
Fresenius Kidney Care
06.2021 - 06.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Patient Care Technician III – Preceptor
Fresenius Kidney Care
10.2008 - 06.2021
- Educate patients about hemodialysis treatments
- Prepare, initiate, monitor patient response to hemodialysis therapy, document progress, and evaluate patient prior to discharge
- Maintain patient privacy and confidential patient information
- Instruct patients and family members on proper discharge care
- Train clinical staff on preparation, maintenance, and proper use of equipment
- Maintain proper documentation in accordance with office policy
- Implement new infection control policies and procedures
- Intake of vascular access calls and emails, track access creation, complications and trends, coordinate patient care with surgical office, educate patients on access care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
Education
Associate Degree in Nursing -
Heartland Community College
Normal, IL05.2021
Skills
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration & Leadership
- Effective Communication
- Task Prioritization
- Time management abilities
Certification
- Basic Life Support (BLS) CPR Certification
- Registered Nurse License (RN) - IL State Board of Nursing.
Accomplishments
2024 CARE Award Recipient
2021 Sapphire Award Recipient
2020 Phi Theta Kappa
Timeline
Facility Administrator
Fresenius Kidney Care
09.2023 - Current
Clinic Manager
Fresenius Kidney Care
06.2022 - 09.2023
Registered Nurse
Fresenius Kidney Care
06.2021 - 06.2022
Patient Care Technician III – Preceptor
Fresenius Kidney Care
10.2008 - 06.2021
- Basic Life Support (BLS) CPR Certification
- Registered Nurse License (RN) - IL State Board of Nursing.
Associate Degree in Nursing -
Heartland Community College
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