Monica Swann
Mobile,AL
Summary
Business owner with over 21 years of experience at Everclean Professional Cleaning, excelling in operations management and client service. Proven track record in relationship building and contract negotiation, securing over 40 contracts. Skilled in staff management, fostering high-performing teams, and enhancing service delivery through effective training programs.
Prepared for this role, bringing experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability.
Overview
40
40
years of professional experience
Work History
Owner
Everclean Professional Cleaning
01.2004 - Current
- Own and manage a commercial janitorial service that has been in business for over 21 years. I have acquired over 40 different contracts and managed over 50 employees during the past 21 years. I have had properties, including commercial offices, banks, event halls, stadiums, and university dorm housing.
- Managed daily operations, ensuring high-quality cleaning services and customer satisfaction.
- Optimized scheduling processes, improving team efficiency and resource allocation.
- Established strong client relationships, fostering repeat business and referrals.
- Streamlined inventory management processes, reducing costs while maintaining essential supplies.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner
Mobile Transcription Service
01.1998 - 01.2001
- Acquired 22 different physician offices and managed 7 full-time employees, with a 24-hour turnaround for medical dictations that had to be transcribed.
- Self-motivated, with a strong sense of personal responsibility.
- Oversaw daily operations, ensuring high-quality services, and client satisfaction.
- Worked effectively in fast-paced environments.
- Managed scheduling and resource allocation to optimize workforce efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Therapeutic Director
Dauphin Healthcare
01.1994 - 01.1998
- Developed and implemented therapeutic programs, enhancing patient engagement and well-being.
- Collaborated with interdisciplinary teams to create individualized care plans for diverse patient populations.
- Led workshops and seminars to educate staff on innovative therapeutic techniques and emerging trends.
- Designed innovative interventions, utilizing evidence-based practices, to improve patient outcomes.
- Maintained up-to-date knowledge on industry best practices by attending conferences, workshops, and training sessions relevant to therapeutic management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Special Populations Director
YMCA
01.1986 - 01.1990
- Implemented activities and outreach programs for children and adults with disabilities, such as Down's syndrome, autism, spina bifida, and cerebral palsy.
- Communicated closely with parents, guardians, and family members to ensure the best possible goals for each client.
- Mentored staff members, fostering professional growth and enhancing team performance standards.
- Advocated for youth development initiatives, shaping policies that support positive community impact.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Education
Bachelor of Science - Physical Therapy
University of South Alabama
Mobile, Al05-1994
High School Diploma -
Murphy High School
Mobile, Al05-1989
Skills
- Relationship building
- Verbal and written communication
- Microsoft Word and Excel, Computer Skills
- Customer Relations
- Client service
- Operations management
- Staff management
- Negotiation
- Contract management
- Attention to detail
- Teamwork and collaboration
- Decision-making
Timeline
Owner
Everclean Professional Cleaning
01.2004 - Current
Owner
Mobile Transcription Service
01.1998 - 01.2001
Therapeutic Director
Dauphin Healthcare
01.1994 - 01.1998
Special Populations Director
YMCA
01.1986 - 01.1990
Bachelor of Science - Physical Therapy
University of South Alabama
High School Diploma -
Murphy High School
Personal
I am looking for a position that will be challenging and diverse in the roles expected to perform. My goal is to provide strong communication across the board as well as problem solve issues with efficiency. I thrive in fast paced environments and possess high attention to detail, extreme organization skills and love multitasking. I have OCD, so that's definitely a positive attribute for completing tasks, being thorough, effective communicator and being relentless to succeed. I possess knowledge in business related skills, as I have owned 2 different businesses over 25 years. I have always done by own payroll, invoices, etc, so my computer skills with Microsoft word, Excel, etc are great. Hiring and training employees, marketing my businesses, negotiating and acquiring contracts, strong communication and problem solving are areas that go hand in hand with owning a business. I never outsourced those duties and did everything myself. Those experiences add to my qualifications for this new role. I graduated high school in 1989 and graduated college in 1994 with a Bachelor's degree in therapy. Worked in a nursing home for awhile and then started a business with medical transcription until 2001. Traveled with my husband, at the time, for his job. We traveled from Dallas to Sacramento, Oakland and San Francisco from 2001 to 2004. I have 3 children(adults), 21, 24 and 27 years old. Moved back to Mobile, Alabama and started a commercial janitorial business and it has been operational for over 21 years and still is currently. Ultimately, I would love this opportunity to work remotely, experience something new and challenging long-term, and eventually retire my commercial janitorial business.