Monica Swayze

Cashier

• Managed inventory levels, ensuring stock availability and proper rotation of products.
• Processed customer transactions efficiently using point-of-sale system.
• Provided exceptional customer service, resolving inquiries and issues promptly.
• Maintained accurate cash drawer, ensuring compliance with company policies.
• Assisted in inventory management, restocking shelves to optimize product availability.
• Trained new staff on operational procedures and customer engagement techniques.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pharmacy Technician

• Trained and mentored junior pharmacy technicians to enhance team performance.
• Assisted pharmacists in preparing prescriptions, improving workflow efficiency.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Wellness Ambassador

• Participated in community health events, representing pharmacy and providing valuable health information.
• Increased sales of promotional items by informing customers about current offers.
• Implemented community outreach programs to promote wellness initiatives locally.