Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Monica switzer

Dayton,OH

Summary

Experienced Emergency Sales Representative with a proven track record of surpassing sales targets and exceptional communication skills. Seeking a challenging role at Stryker to drive revenue growth. Strong background in sales and deep understanding of emergency medical products. Skilled at building and nurturing client relationships to maximize business opportunities. Committed to delivering outstanding customer service and thriving in fast-paced environments. Effective collaborator with cross-functional teams. Ready to contribute expertise and drive results for Stryker\'s emergency sales division.

Overview

9
9
years of professional experience

Work History

Solutions Specialist

Verizon
10.2019 - Current
  • Enjoy coaching new hires and have seen great success with many of them
  • When asked to complete a task or focus on a biometric, I always do so without complaints
  • Key responsibilities include opening and closing the store when needed, opening and closing the cash drawers, creating custom quotes for customers to show them the benefits that Verizon offers
  • I always come in with a great attitude and lead by example
  • When we have new products or new focuses, I always take leadership in making sure the team is focusing on those
  • My most stellar accomplishment is making it to Winner’s Circle 2022!
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Increased productivity by collaborating with management to develop process improvements.
  • Installed operating systems, set up emails and updated programs.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
  • Recommended new products and services to customers.
  • Streamlined operational processes and collaborated with management to implement process improvements.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Established strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
  • Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
  • Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
  • Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.

Studio Manager

OrangeTheory Fitness
01.2016 - 01.2019
  • I was responsible for providing leadership and daily direction to the sales and group personal training teams
  • I had an exceptional understanding of sales and operational excellence
  • I was able to execute lead generation and marketing strategy plans with my team in order to increase fitness program sales
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
  • Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
  • Improved client retention rates by providing exceptional after-sales support and follow-up.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Arts - Communication

Defiance College
Defiance, OH
05.2012

Skills

  • Leadership
  • Team Management
  • Coaching
  • Mentoring
  • Growth Identification
  • Communication
  • Interpersonal Skills
  • Relationship Building
  • Sales Management
  • Sales Strategies Development
  • Sales Planning
  • Data Entry
  • Product Knowledge
  • Customer Relationship Management
  • Creative solutions
  • Quality Assurance
  • Product Demonstration

Leadership Experience

Payroll, hiring and firing, marketing, scheduling, deescalating customers, evaluation of employees, training employees.

Communication Skills

  • Organizing major social events, posting events through social media.
  • Collaborating with teammates on best selling practices.
  • Mid coaching new hires and other teammates.

Timeline

Solutions Specialist

Verizon
10.2019 - Current

Studio Manager

OrangeTheory Fitness
01.2016 - 01.2019

Bachelor of Arts - Communication

Defiance College

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Monica switzer