MONICA TALBOT

• Perform end-to-end QA activities on an Agile/Scrum team supporting Year-End Compliance Testing software and UI (functional, regression, integration, and edge-case testing).
• Developed and executed test plans for retirement service applications.
• Utilized AI, to create and refine test cases, end-to-end test flows, edge cases, and coverage scenarios based on business requirements and acceptance criteria.
• Build and manage test datasets and execute validations using SQL and Sybase, ensuring data accuracy across multiple dependent back-end systems.
• Validate service/API behavior and contracts using Swagger, including schema checks, status codes, error handling, and boundary scenarios.
• Test event-driven and asynchronous workflows using RabbitMQ, verifying message payloads, queue behavior, retries, and failure paths.
• Execute structured test cycles within Compliance Testing software and supporting proprietary back-end systems; document results, log defects, and verify fixes through retesting.
• Review and validate AI-assisted test artifacts for accuracy, completeness, business-rule alignment, and appropriate coverage before execution
• Support CI/CD release validation and deployment testing using Octopus (Octopus Deploy), ensuring smooth year-end releases across environments.
• Partner closely with developers, BAs, and product owners to clarify acceptance criteria, identify risk areas, and support release readiness for critical year-end timelines.

• Processed and validated purchase orders in Salesforce CPQ, ensuring compliance with pricing and business rules.
• Reviewed Salesforce transactions and cross-checked data with Oracle NetSuite for accuracy.
• Supported optimization of Salesforce CPQ workflows and conducted system configuration testing.
• Engaged with cross-functional teams to unify testing efforts with user stories.
• Coordinated logistics for training materials and resources across multiple locations.
• Resolved customer complaints in a professional manner.

• Validated healthcare enrollment, eligibility, and employee contribution data, identifying discrepancies between submitted records and internal systems.
• Handled sensitive member and benefits information in accordance with organizational privacy and data-security procedures.
• Performed detailed audits, documented findings, and coordinated corrections to protect data accuracy and compliance.
• Partnered with internal teams to investigate recurring discrepancies and improve data-validation workflows.
• Maintained documentation of enrollment changes, contribution adjustments, and audit findings for compliance support.
• Applied analytical skills to detect patterns in data discrepancies, recommending process improvements.

Welltrax Application (Web, Android, and iOS), Paycor ERP

• Managed QA team, directing tasks and providing feedback for team of 3 QA Engineers across multiple countries.
• Developed test plans, TDD, and BDD test cases for Android/iOS and Web ERP applications using Azure DevOps.
• Simultaneously managed two projects using Agile and Scrum methodologies to ensure timely delivery.
• Conducted API testing with Postman and validated data accuracy using SQL queries in ETL testing.
• Collaborated with developers to document defects, resulting in fewer issues and higher quality deliverables.
• Performed thorough testing on Web, Android, and iOS platforms manually and via Browserstack to verify compliance.
• Contributed to QA automation efforts, enhancing test coverage and accelerating release cycles.
• Provided critical feedback to product owners on user experience improvements based on testing results.

Welltrax Application (Web and Android), Paycor ERP

• Developed comprehensive test plans and strategies to guide QA testing efforts effectively.
• Managed Web and Android projects in Zoho CRM project management platform following up with reported issues created by customer service representatives.
• Created detailed bug reports in Zoho and Target Process, enhancing the efficiency of issue resolution processes.
• Facilitated collaboration with developers to troubleshoot and debug issues effectively.
• Conducted manual tests on various software applications, ensuring functional and user acceptance.
• Tested APIs using tools like Postman, assessing application interactions and data integrity.
• Managed SQL database with Microsoft SQL Server to optimize system stability, resulting in improved performance and reduced downtime.
• Assisted product owners in developing user stories and acceptance criteria on Azure DevOps, increasing team efficiency by 30% through streamlined processes and clearer project requirements.
• Employed Agile methodology principles throughout the software development lifecycle, ensuring timely project completion and high-quality deliverables.
• Led Agile scrum meetings, enhancing team collaboration and resolving obstacles promptly, driving continuous development improvements.

Client: CSGi - CSG Advanced Convergent Platform (CSG ACP) BSS SaaS solution for billing, customer care and business optimization

• Executed meticulous tests on web and mobile platforms, reducing post-release defects by 20%.
• Monitored server logs in Linux to identify issues early, minimizing system downtime.
• Optimized frontend performance with caching strategies, improving page load times by 30%.
• Collaborated with teams to document processes in Confluence and manage defects in Jira.
• Conducted ETL testing to validate data integrity, ensuring quality data flow across environments.
• Adhered to Agile methodologies, enhancing team collaboration and driving project milestones.
• Maintained comprehensive test plans and cases in Zephyr to improve product quality.

Clients: PROS, Waste Management, Office Depot (Salesforce Implementation)

Internal Projects (The Box - Ecommerce Application Development)

• Executed customization, implementation, testing, and support of PROS pricing solution software for diverse clients.
• Led Salesforce integration for clients, achieving smooth user adoption and functionality.
• Developed targeted test strategies using Jira, enhancing e-commerce application testing coverage and defect detection.
• Conducted comprehensive testing and troubleshooting of Salesforce applications to minimize post-release issues.
• Created and maintained detailed API documentation and integration guides to streamline development processes.
• Managed SQL database operations with SQL Server and MongoDB, optimizing performance for system stability.
• Performed API testing with Postman to ensure compliance with business logic, reducing defects.
• Supported deployment of changesets across Salesforce environments using Git, Bitbucket, and Jenkins to enhance release efficiency.

• Supervised team of over 30 staff members across multiple countries to enhance service delivery for KeepCalling and Tello services.
• Developed and implemented training programs and process improvements, increasing efficiency and reducing error rates.
• Monitored performance metrics to drive service quality, achieving 15% increase in customer satisfaction scores.
• Conducted quality audits on phone, email, and chat interactions to ensure compliance with service standards.
• Tested Web and mobile applications for Android and iOS platforms to verify functionality and usability.
• Performed UAT testing on website quality, providing actionable feedback to software development team.
• Designed and enforced service protocols to standardize customer interactions, improving overall experience.
• Conducted regular performance reviews aligned with company standards, enhancing employee performance and morale.