Monica Tapia
Chino Hills,CA
Summary
Seeking a position that will continue to allow me to grow with a growing company and enable me to use my strong customer service skills, administrative experience and ability to work well with others.
Overview
10
10
years of professional experience
Work History
Workers Compensation Claims Assistant
Adminsure
01.2022 - Current
- Sets up and enters new claims into the claims management system
- Inputs and reviews notes/diaries in claims management system as instructed
- Processes large amounts of payments
- Processes mail; handles filing, faxing, and photocopying
- Reviews, prepares, creates, and/or sends letters, reports, and forms to Injured workers,
- Doctors and Lawyers
- Answers and initiates telephone calls , sets up medical appointments, and may provide customer service as required
Global Commercial Card Specialist
Bank of America
03.2020 - 12.2021
- Handle high volume inbound calls 80+ to corporate card holders
- Analyze and resolve customers inquiries
- Able to to perform well in a fast paced environment while paying attention to detail
- Mets monthly goals, for example; adherence, call taking and customer delight.
Treasury Services Specialist
Bank of America
03.2020 - 12.2021
- Treasury Svcs Specialist
- Commercial Card, Implementation Card
- Making 70+ outbound calls to huge supplier companies
- Assisting major clients in convincing suppliers to enroll in a new preferred virtual payable program such as storing a Visa/MasterCard on file rather than paying suppliers with paper checks ACH etc
- Providing all the benefits of the program and how it will profit the supplier
- Answering several detailed inquiries via email from owners/accounts receivable reps regarding the program, any fees associated and what needs to be filled out on the form
- Met metrics which is two enrollments per day, follow up on any pending forms and carefully make sure everything on the enrollment form is filled out correctly and sent to the enrollment team
Client Care Credit Card Representative
Bank of America
07.2018 - 03.2020
- Awarded Top Performer of the Month in April 2019
- Q1 Top performer 2019 and first 10 out of 12 months with company
- Active representative on Employee Engagement Team through leadership, team building and organiz- ing department activities
- Handle sensitive and confidential client information daily while working to resolve and enhance customer interaction.
Logistic Coordinator
Sunset Pacific Transportation
08.2016 - 07.2018
- Answered high volume inbound phone calls
- Dispatched loads accurately to drivers with balanced resource management
- Data entry using TMW Systems
- Performed all other office duties as needed
Store Associate
IN N Out Burger
09.2014 - 01.2017
- Effective multitasker in fast-paced operations environment - Maintained high standards of customer service at all times
- Prepared top quality products while maintaining service goal times - Balanced cash and credit transactions
Education
Diploma -
Chino Hills High School
Skills
- Time Management
- Great Communication Skills
- Team Player
- 50 WPM
- 10-key
- Multitasker
- Extensive Knowledge of Microsoft Office, Excel, and Outlook
- Compensation and Benefits
Timeline
Workers Compensation Claims Assistant
Adminsure
01.2022 - Current
Global Commercial Card Specialist
Bank of America
03.2020 - 12.2021
Treasury Services Specialist
Bank of America
03.2020 - 12.2021
Client Care Credit Card Representative
Bank of America
07.2018 - 03.2020
Logistic Coordinator
Sunset Pacific Transportation
08.2016 - 07.2018
Store Associate
IN N Out Burger
09.2014 - 01.2017
Diploma -
Chino Hills High School
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