Monica Tapia
San Antonio,TX
Summary
Dedicated and results-driven professional with a proven track record in customer service and data entry roles. Adept at managing customer inquiries, resolving issues, and ensuring data accuracy through meticulous entry and validation processes. Known for exceptional communication skills, attention to detail, and a commitment to delivering outstanding service. Seeking to leverage expertise in customer interaction and data management to contribute to a dynamic team in a challenging role.
Overview
9
9
years of professional experience
Work History
Data Processing Specialist
Viriya Consulting
01.2022 - 01.2024
- Collected and processed incoming applications entering data into processing software for approval.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Supported data entry across departments as requested, switching promptly to new projects.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Patient Service Specialist
Express Scripts
02.2018 - 12.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ensured all required documentation was completed accurately before submitting claims.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Intake Coordinator
Disability Health Group
01.2015 - 01.2018
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Investigated insurance policies to determine claim eligibility and processed files following instructions.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Rivera Early College High School
Brownsville, TX05-2007
Some College (No Degree) -
The University of Texas at Brownsville and Texas Southmost College
Brownsville, TXSkills
- Data Entry
- Excellent Communication Skills
- Spreadsheet Management
- 50 WPM
- Microsoft Office
- Detail oriented
- Microsoft Excel
- Data Transcription
Additional Information
Authorized to work anywhere in the U.S
Timeline
Data Processing Specialist
Viriya Consulting
01.2022 - 01.2024
Patient Service Specialist
Express Scripts
02.2018 - 12.2021
Intake Coordinator
Disability Health Group
01.2015 - 01.2018
High School Diploma -
Rivera Early College High School
Some College (No Degree) -
The University of Texas at Brownsville and Texas Southmost College
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