Monica Tarango
Odessa,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Branch Office Administrator
Hydradyne LLC
Odessa, TX
06.2023 - 01.2025
- Trained new hires on company policies and procedures, expediting their integration into the team.
- Carried out performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for growth opportunities.
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Sustained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Served as point of contact for vendors or service providers securing competitive pricing while maintaining quality standards.
- Organized events such as training sessions or team-building activities, fostering a positive company culture.
- Responsible for opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Completed bi-weekly payroll for 15 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
Personal Banking Manager
First Convienience Bank
Odessa, TX
08.2020 - 06.2023
- Cultivated a loyal client base through consistent follow-ups, leading to increased referrals and repeat business.
- Designed effective cross-selling strategies that capitalized on existing customer relationships.
- Promoted a culture of excellent customer service within the team, resulting in high levels of client satisfaction.
- Collaborated with clients to develop customized investment portfolios.
- Presented financial plans and investment recommendations to clients.
- Advised clients on investments, retirement and estate planning.
- Implemented targeted marketing strategies to acquire new customers and expand the branch''s reach.
- Negotiated favorable lending terms with clients while maintaining sound risk management practices.
- Conducted thorough risk assessments before approving loans or credit applications, minimizing potential losses.
- Streamlined loan application processes for faster approval rates and increased client retention.
- Mentored junior staff, fostering an atmosphere of continuous learning and professional development.
- Managed over 150 client portfolios effectively, resulting in sustained growth and profitability.
Regional Operations Manager
Take 5 Oil Change
Odessa, TX
09.2016 - 05.2020
- Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
- Controlled budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Conveyed regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Drove revenue growth in region by identifying and capitalizing on new market opportunities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Governed multiple facility expansions, ensuring timely completion within budget constraints.
Office Manager
Blowout Tools Inc.
Odessa, TX
07.2011 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated over 350 office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supervised facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor In Business Administration - Small Business Management And Entrepreneurship
DeVry University
Irving, TX12.2018
Skills
- Leadership and supervision
- Office management
- Telephone reception
- Operations management
- Inventory management
- Payroll
- Customer service
- Compliance monitoring
- Training and leadership
- Administrative procedures
- Recruitment and hiring
Timeline
Branch Office Administrator
Hydradyne LLC
06.2023 - 01.2025
Personal Banking Manager
First Convienience Bank
08.2020 - 06.2023
Regional Operations Manager
Take 5 Oil Change
09.2016 - 05.2020
Office Manager
Blowout Tools Inc.
07.2011 - 09.2016
Bachelor In Business Administration - Small Business Management And Entrepreneurship
DeVry University