Monica Terrazas
San Angelo,TX
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
20
20
years of professional experience
Work History
Cashier Team Lead
Shell Station
San Angelo, TX
02.2023 - Current
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted cashiers with resolving customer complaints and inquiries.
Childcare Provider
Family Business
San Angelo, TX
02.2021 - 05.2023
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Maintained daily records of activities, behaviors, meals and naps.
Front Desk Receptionist
Americans Best Value Inn
San Angelo, TX
01.2014 - 03.2019
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Customer Service Representative
Peformant
San Angelo, TX
10.2017 - 10.2018
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Office Manager
Sun Loan Company
San Angelo, TX
03.2004 - 09.2014
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
Education
Basics
Snyder High School
Snyder, TX05-1997
Skills
- Cash Drawer Reconciliation
- Flexible Schedule
- POS System
- Team Leadership
Timeline
Cashier Team Lead
Shell Station
02.2023 - Current
Childcare Provider
Family Business
02.2021 - 05.2023
Customer Service Representative
Peformant
10.2017 - 10.2018
Front Desk Receptionist
Americans Best Value Inn
01.2014 - 03.2019
Office Manager
Sun Loan Company
03.2004 - 09.2014
Basics
Snyder High School