Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Thomas

Mobile,ALABAMA

Summary

Highly accomplished Sales and Customer Service Manager with 22 years of experience. Proven track record in designing customer-oriented programs, developing high-performing teams, and driving revenue growth. Skilled in personnel training, CRM, and exceeding customer service standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

MERCHANDISE SALES

ALABAMA POWER
05.2023 - Current
  • Maintained a visually appealing store layout, effectively showcasing merchandise and attracting potential customers.
  • Exceeded sales goals consistently by building rapport with customers and identifying their unique wants or needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Contributed to overall business growth with proactive cold-calling strategies targeting potential new clients or businesses.
  • Increased sales revenue through effective upselling and cross-selling techniques for related products.

CUSTOMER SERVICE MANAGER

ROUSES
08.2021 - 01.2022
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

MANAGER IN TRAINING

ALABAMA TITLE LOANS
02.2021 - 06.2021
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented innovative sales strategies to drive revenue growth and surpass company goals.
  • Prepared annual budgets with controls to prevent overages.
  • Championed company culture initiatives to promote employee engagement, retention, and overall happiness within the workplace environment.
  • Defined clear targets and objectives and communicated to other team members.

PRO SALES SPECIALIST

LOWE'S
09.2019 - 11.2020
  • Utilized modern analytics tools to monitor KPIs regularly; identifying trends and patterns that informed adjustments to sales strategies accordingly.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Informed customers of promotions to increase sales productivity and volume.

APPLIANCE SALES SPECIALIST

LOWE'S HOME IMPROVEMENT
10.2011 - 09.2019
  • Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
  • Recommended complementary purchases to customers, increasing revenue.
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Facilitated successful delivery of appliances by coordinating logistics between warehouse staff, delivery drivers, and customers.
  • Mastered various point-of-sale systems, enabling efficient transaction processing and accurate recordkeeping.

Education

BBA - Business Management

Strayer University
Herndon, VA
05.2021

High School Diploma -

Continental Academy
Miramar, United States
05.2001

Skills

  • Team Leadership
  • Training and Development
  • Customer Relations
  • Sales Proficiency
  • Effective Problem Solver
  • Exceptional Interpersonal Communication
  • Microsoft Office (Outlook, Word, Excel)
  • Staff Management
  • Budgeting and Reporting
  • Customer Service
  • Effective Communication
  • Product Knowledge
  • POS System Operation
  • Exceeding Customer Expectations
  • Adaptability and Flexibility

References

Available upon request

Timeline

MERCHANDISE SALES

ALABAMA POWER
05.2023 - Current

CUSTOMER SERVICE MANAGER

ROUSES
08.2021 - 01.2022

MANAGER IN TRAINING

ALABAMA TITLE LOANS
02.2021 - 06.2021

PRO SALES SPECIALIST

LOWE'S
09.2019 - 11.2020

APPLIANCE SALES SPECIALIST

LOWE'S HOME IMPROVEMENT
10.2011 - 09.2019

BBA - Business Management

Strayer University

High School Diploma -

Continental Academy

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Monica Thomas