MONICA THOMAS
Aurora
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
Work History
General Manager
Autozone
09.2020 - 01.2025
- Responsible for overall store retail/commercial management
- Responsible for the store's daily operations, ensuring compliance with company policies and procedures
- Hiring, training, supervising and developing personnel
- Managing and controlling the store's inventory while maintaining sales productivity
- Delegating tasks and coordinating with other team members to achieve store goals and objectives
- Providing feedback to the staff about their performance, conducting performance evaluations, and addressing any concerns or issues in a timely manner
Operations Supervisor
UPS
11.2017 - 05.2020
- Supervising the ground and air loading, unloading, arrival, and departure of 100,000 packages daily
- Work with a team to hit operational goals
- Directly oversee and train 6-10 part time supervisors
- Responsible for the safety and training of up to 70 hourly employees
- Handle HR functions with direct reports
Part-time Warehouse Lead Associate
Big Lots
08.2015 - 04.2017
- Unload weekly truck deliveries
- Stock shelves daily
- Rotate product
- Set displays and aisle sets
- Assisting customers with questions, comments, and concerns
Property Manager
Rocky Mountain Janitorial Specialists
09.2010 - 05.2016
- Managing multiple commercial and residential properties
- Ensuring that day to day operations of the buildings are functioning
- Responsible for training janitorial specialists who wanted to advance to property management
- Building maintenance
A.R.P.U. (Average Revenue Per Unit) Agent
Ecreek Solutions/Dish Network
03.2008 - 08.2010
- Outbound sales associate in a high volume call center
- Selling and activating upgraded satellite packages for existing customers
- Inputting customer information into the computer database
- Answering customer concerns and questions about the Dish Network satellite service
Education
Undergraduate - Business Management
Colorado Technical University
Aurora, COUndergraduate - Business Management
Illinois State University
Normal, ILSkills
- P&L Management
- Business Development
- Strategic Planning
- Client Relationship Management
- Data Entry
- Team Leadership
- Communication
- Operations Management
Strengths And Expertise
- P&L Management
- Business Development
- Strategic Planning
- Client Relationship Management
- Data Entry
- Team Leadership
- Communication
- Operations Management
Timeline
General Manager
Autozone
09.2020 - 01.2025
Operations Supervisor
UPS
11.2017 - 05.2020
Part-time Warehouse Lead Associate
Big Lots
08.2015 - 04.2017
Property Manager
Rocky Mountain Janitorial Specialists
09.2010 - 05.2016
A.R.P.U. (Average Revenue Per Unit) Agent
Ecreek Solutions/Dish Network
03.2008 - 08.2010
Undergraduate - Business Management
Illinois State University
Undergraduate - Business Management
Colorado Technical University
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