Monica thompson
De Queen,AR
Summary
Dynamic Registration Clerk with proven expertise in patient registration and payment processing honed at Healthcare Express. Excelled in streamlining workflows and enhancing patient care coordination, leveraging strong problem-solving abilities and a proactive approach. Achieved significant improvements in registration efficiency and patient satisfaction, demonstrating exceptional follow-up skills and healthcare knowledge.
Overview
27
27
years of professional experience
Work History
Registration Clerk
Healthcare Express
06.2019 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Registration Clerk
Dequeen Medical Center
01.2014 - 01.2019
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
Jailer/Dispatcher
Sevier County Sheriff's Office
03.2010 - 01.2014
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Home Health Aide
Dequeen Home Health
01.1998 - 01.2010
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
GED -
Valliant High School
01-1996
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Healthcare experience
- Follow-up skills
- Medical terminology
- Insurance verification
- Proactive approach
- Client relationships
- Client rapport
- Initiative-taking
- Efficient workflow management
- Pre-registration documentation
- Demographics information
- Verification and eligibility
- Patient discharging
Timeline
Registration Clerk
Healthcare Express
06.2019 - Current
Registration Clerk
Dequeen Medical Center
01.2014 - 01.2019
Jailer/Dispatcher
Sevier County Sheriff's Office
03.2010 - 01.2014
Home Health Aide
Dequeen Home Health
01.1998 - 01.2010
GED -
Valliant High School
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