Monica Thompson
Baltimore,MD
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have two years of experience as an Admission Coordinator in an outpatient psychiatry setting. I have one year of experience as a Crisis Intervention Associate, working in an emergency room hospital setting. I have completed my Associate's Degree in Human Service Counseling, with a concentration in Behavioral Health, at The Community College of Baltimore County, and a Bachelor of Arts Degree in Psychology, along with a Clinical Mental Certificate at the University of Maryland Global Campus. I have currently been working as an Addiction Counselor Trainee for the past 15 months. I am looking to advance my experience with a company that will provide the efficient supervision needed to sit for the NCAC II certification exam, which will allow me to further my career.
Overview
19
19
years of professional experience
Work History
Addiction Counselor ADT
Redeem Healthcare Medical Systems
Baltimore, Maryland
05.2024 - Current
- Facilitated intensive outpatient educational groups on topics such as relapse prevention, anger management, coping skills, dialectical addiction education, and critical thinking exercises.
- I identified high-risk situations that could potentially lead to relapse or increase the risk of harm due to substance use behaviors.
- I maintained professional relationships with various referral sources, including courts, probation officers, hospitals, social service agencies, and community organizations.
- Maintained a caseload of 55+ individual substance abuse clients with various therapies and counseling.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a recovery plan.
- Educated clients about the risks associated with drug and alcohol use, and educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
Crisis Intervention Associate
Sinai Hospital of Baltimore
Baltimore, MD
08.2023 - 05.2024
- Responsible for non-clinical functions associated with the evaluation and placement of psychiatric patients for inpatient psychiatry admit.
- Completes and identifies bed resources for inpatient hospitalization.
- Communicates with third party payors to provide demographics and other patient data to procure authorization and approval for treatment.
- Assists the Crisis Intervention Specialist (CIS) staff with other related non-clinical tasks in support of psychiatric evaluation and disposition of ED patients.
- Searches State Psychiatric Bed Registry for hospitals with available beds meeting patient's clinical requirements as specified by psychiatrist.
- Communicates with psychiatrist, unit staff, and Bed Control to arrange admission and facilitates signing of all necessary forms.
- Provides outsource resources to patients, families and providers to help facilitate outpatient care after discharge.
Admissions Coordinator - OP Psychiatry
Sinai Hospital Of Baltimore
Baltimore, MD
01.2021 - 08.2023
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collect, verify, record, and process client demographics, insurance payments, and referral information.
- Prioritize and handle multiple assignments and maintain firm commitment to deadlines.
- Manage high call volume of 100 calls daily resulting in increased revenue.
- Answered and logged incoming inquiries via phone, fax and email.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Patient Financial Services Representative
Sinai Hospital Of Baltimore
Baltimore, MD
09.2015 - 12.2020
- Under general supervision responsible for review and completion of Manage Care Organization and Commercial Insurance Appeals to gain reimbursement
- Worked with customers to create debt repayment plans based on current financial conditions to increase income.
- Evaluates financial responsibilities of patients and insurers and update accounts to ensure billable/collectible status
- Research all means to resolve accounts, contacted insurance companies and departments to obtain appropriate documentation to help adjudicate denials
- Responsible for completion of reversals of write-off denials once reimbursements have been posted
- Prioritized multiple collection tasks with the main objective to recover reimbursement on denied services., Maintaining and verifying accurate insurance eligibility
- Requested treatment plans and authorization via fax and phone
- Accurate management of the billing system to ensure valid charges of entered payments.
- Adjudicated claims, denials, and appeals to completion
- Updated and managed authorization databases, financial reports, and payment postings, and determined financial write-offs and adjustments.
Financial Receivables Coordinator
University Of Maryland Medical Systems
Baltimore, MD
10.2010 - 09.2015
- Under general supervision, to evaluate financial responsibility of patients, insurers, and update accounts to a billable/collectible status,
- Research all means to resolve accounts, contacts patients, insurance companies and other departments regarding financial reimbursement
- Organized collection procedures in accordance with current laws, serves as appropriator of patient accounts
- Prioritized multiple collection tasks with the main objective to reduce uncompensated care.
Billing Coordinator
Glenwood Life Counseling Center
Baltimore, MD
03.2008 - 02.2010
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Maintained detailed understanding of insurance plans and company requirements.
- Entered details into accounts and tracked payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Referral Coordinator
Mt Royal Medical Associates University Of Maryland
Baltimore, MD
02.2007 - 03.2008
- Created referrals via physician's request
- Obtained pre-authorizations; maintained accurate up to date procedures and protocols for various insurance plans
- Collaborated with member services, utilization management and provider relations for special need cases
- Scheduled appointments and pre-op testing, insurance verification and implemented professional customer service.
Education
Bachelor of Arts - Psychology
University of Maryland Global Campus
3501 University Blvd E, Adelphi, MD 2078312.2024
Associate of Applied Science - Human Services/Behavioral Health
The Community College of Baltimore County, Essex
7201 Rossville Blvd, Baltimore, MD 2123712.2024
High School Equivalency Diploma -
Harbor City Learning Center
4.1988
Skills
- Billing management systems
- Knowledge of CPT, ICD-9, ICD-10, and HCPCS
- Epic
- Methasoft
- Cerner PowerChart system
- Microsoft Office Suite
- Patient registration
- FirstNet
- Crisis intervention
- Patient assessment
- Treatment Plans
- Team collaboration
- Time management
Timeline
Addiction Counselor ADT
Redeem Healthcare Medical Systems
05.2024 - Current
Crisis Intervention Associate
Sinai Hospital of Baltimore
08.2023 - 05.2024
Admissions Coordinator - OP Psychiatry
Sinai Hospital Of Baltimore
01.2021 - 08.2023
Patient Financial Services Representative
Sinai Hospital Of Baltimore
09.2015 - 12.2020
Financial Receivables Coordinator
University Of Maryland Medical Systems
10.2010 - 09.2015
Billing Coordinator
Glenwood Life Counseling Center
03.2008 - 02.2010
Referral Coordinator
Mt Royal Medical Associates University Of Maryland
02.2007 - 03.2008
Bachelor of Arts - Psychology
University of Maryland Global Campus
Associate of Applied Science - Human Services/Behavioral Health
The Community College of Baltimore County, Essex
High School Equivalency Diploma -
Harbor City Learning Center
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