Monica Todd
Lees Summit,MO
Summary
As an organized professional with a wealth of experience in administrate support and office management, I bring a proactive work ethic to the table, underpinned by a strong capacity for critical thinking and a knack for streamlining procedures to improve workplace efficiency. My role as a communicative collaborator has seen me become the go-to point of contact for clients, colleagues, vendors, and executive leaders alike. I excel in dynamic, fast-paced settings, adeptly prioritizing and managing multiple demands with a calm and effective approach.
Overview
17
17
years of professional experience
Work History
Store Market Leader
SALON SERVICE GROUP
03.2024 - Current
- Lead and Develop Store Team
- Effectively manage time to remain focused on supporting the Store Manager Team.
- Attract, hire, retain, develop, and lead a team of driven, goal-oriented Store Managers.
- Mentor Store Managers through regular coaching.
- Drive Sales Performance
- Encourage consistent focus on sales growth, customer service, merchandising, and operation through regular communication.
- Analyze sales performance and initiate strategies to motivate and achieve success.
- Support the Regional Sales Director to grow revenue through strong partnerships and communication with the outside sales team.
- Maintain Standards of Excellence
- Reinforce exceptional store experiences, built on strong partnerships through purposeful conversations.
- Maintain a high visual standard of merchandising display techniques and well-kept store environments.
- Regularly visit stores and identify/report areas for improvement.
- Manage and execute regular store inventories.
Business Operations Manager (Contract, Part-Time)
BLACKHOUSE RENTALS
04.2023 - Current
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
Senior Executive Assistant to CEO & Office Manager
REPLICA
05.2022 - 02.2023
- Oversaw multi-city office operations in Kansas City, New York, and Oakland, plus a remote team of 85, ensuring seamless business continuity.
- Streamlined office efficiency by managing supplies, crafting and editing critical business correspondence, and organizing sensitive files with utmost confidentiality.
- Managed and safeguarded HR and legal documents, guaranteeing timely and secure processing and distribution.
- Enhanced operational workflow through the development and maintenance of comprehensive electronic and physical records and filing systems.
- Executed onboarding and offboarding processes for team members, specializing in configuring MacBooks and setting up credentials. Proven ability to provide comprehensive IT support, including configuration and troubleshooting.
- Orchestrated executive-level logistics, including conference calls, board meetings, corporate events, and travel itineraries for senior leadership.
- Proactively conducted a Workplace Risk Assessment, leading to the strategic implementation of risk controls, significantly reducing workplace hazards.
Human Resources Administrative Assistant
NSPJ ARCHITECTS, P.A
11.2021 - 04.2022
- Spearheaded applicant evaluation processes through meticulous screening, testing, and interviewing.
- Orchestrated comprehensive new hire orientations, detailing company policies and facilitating benefits enrollment.
- Diligently maintained accurate HR records, documenting employment changes and tracking leave balances.
- Efficiently managed HR documentation, ensuring compliance through meticulous record-keeping.
- Coordinated complex scheduling for interviews and meetings across various organizational levels.
Senior Executive Assistant & Office Manager
DIALECTIC ENGINEERING
05.2019 - 07.2021
- Expertly synchronize executive schedules, ensuring seamless alignment of personal and professional commitments
- Efficiently handle all forms of correspondence, maintaining robust communication channels
- Masterfully arrange and detail travel plans, ensuring smooth domestic and international journeys
- Provide comprehensive support for CEO's personal and family-related needs
- Serve as a dynamic link between CEO, leadership, staff, and external stakeholders
- Facilitate cross-functional collaboration for event planning and execution, enhancing organizational culture
- Oversee IT infrastructure, guaranteeing optimal functionality of office equipment
- Manage procurement of office necessities, including supplies and catering services
- Contribute to financial operations, including payroll, bookkeeping, and accounts receivable oversight
- Maintain meticulous financial records, ensuring accuracy in monthly reporting and executive expense reconciliations.
Master Stylist, Esthetician
THE SALON KC
01.2013 - 10.2019
- Maintain highest standard of technical ability through advanced education and training
- Utilize various marketing techniques to promote salon through use of internet, collaborations with other salon professionals at networking events, and volunteering at charitable functions and fundraisers
- Design artistic, innovative hairstyles and colors for high-end clientele, utilize hair color and style techniques to reflect client personalities, and achieve a client retention rate of over 95%
- Provide coaching, training, and mentorship to new hires on quality standards, client relations best practices, and upselling techniques to drive sales for retail products.
Executive Architectural Project Assistant
KLOVER ARCHITECTS
02.2017 - 05.2019
Inside Sales Professional(B2B)
DEX MEDIA
01.2017 - 07.2017
Sales Manager
ALPHA PRINT WEAR
02.2007 - 12.2012
Skills
- BUSINESS OPERATIONS
- ACCOUNTS RECEIVABLE
- RECRUITMENT AND HIRING
- MANAGEMENT
- PROCESS MONITORING AND IMPROVEMENT
- CUSTOMER SERVICE
- SCHEDULING
- SALES
- CRITICAL THINKING
- MITIGATION
- RESOURCE ALLOCATION
- BUSINESS CORRESPONDENCE
Websites
Timeline
Store Market Leader
SALON SERVICE GROUP
03.2024 - Current
Business Operations Manager (Contract, Part-Time)
BLACKHOUSE RENTALS
04.2023 - Current
Senior Executive Assistant to CEO & Office Manager
REPLICA
05.2022 - 02.2023
Human Resources Administrative Assistant
NSPJ ARCHITECTS, P.A
11.2021 - 04.2022
Senior Executive Assistant & Office Manager
DIALECTIC ENGINEERING
05.2019 - 07.2021
Executive Architectural Project Assistant
KLOVER ARCHITECTS
02.2017 - 05.2019
Inside Sales Professional(B2B)
DEX MEDIA
01.2017 - 07.2017
Master Stylist, Esthetician
THE SALON KC
01.2013 - 10.2019
Sales Manager
ALPHA PRINT WEAR
02.2007 - 12.2012
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