Monica Torres
Colorado Springs,CO
Summary
Dedicated Sortation Associate with expertise in safety compliance, effective communication, and client engagement. Proven ability to adapt to changing priorities and maintain operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sortation Associate
Amazon
Colorado Springs, Colorado
11.2025 - Current
- Executed quality control checks to ensure accurate package handling.
- Maintained safety compliance standards to promote a secure working environment.
- Operated equipment safely to minimize downtime and ensure productivity.
- Adapted to changing priorities and tasks during peak operational periods.
Private Elderly Caregiver
Ayeisa Gutierrez
Hershey, PA
01.2021 - 08.2025
- Assisted the client with daily living activities and personal hygiene.
- Monitored medication schedules and ensured proper administration.
- Provided companionship and engaged the client in social activities.
- Prepared nutritious meals according to dietary needs and preferences.
- Maintained a clean and safe living environment for my client.
Service Response Manager
Mercy College
Dobbs Ferry, New York
08.2019 - 07.2020
- Managed daily facility operations to ensure safety and efficiency.
- Coordinated maintenance schedules and repairs for all facility equipment.
- Oversaw vendor relationships to maintain service quality and compliance.
- Conducted regular inspections to identify and address facility issues promptly.
- Developed inventory systems for supplies and equipment management.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Developed cleaning procedures to enhance efficiency and effectiveness.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Houskeeper
The College of New Rochelle
New Rochelle, New York
02.2017 - 08.2019
- Maintained cleanliness of classrooms and common areas throughout the campus.
- Restocked supplies in restrooms and kitchen areas as needed for convenience.
- Reported maintenance issues to management for swift resolution and safety compliance.
- Followed established cleaning protocols to uphold health and safety standards.
Sales Cashier
Maritime Aquarium
Norwalk, Connecticut
03.2017 - 06.2018
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Stocked shelves with new merchandise when needed.
- Scanned items, accepted payments, and provided change as necessary.
- Maintained cleanliness of checkout areas.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Retail Sales Associate
Talbots Outlet
Pottstown, Pennsylvania
08.2016 - 04.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
High School Diploma -
IntelliTec College
COSkills
- Client engagement
- Operational efficiency
- Inventory management
- Customer service
- Facility maintenance
- Team leadership
- Time management
- Safety compliance
- Effective communication
- Problem resolution
Timeline
Sortation Associate
Amazon
11.2025 - Current
Private Elderly Caregiver
Ayeisa Gutierrez
01.2021 - 08.2025
Service Response Manager
Mercy College
08.2019 - 07.2020
Sales Cashier
Maritime Aquarium
03.2017 - 06.2018
Houskeeper
The College of New Rochelle
02.2017 - 08.2019
Retail Sales Associate
Talbots Outlet
08.2016 - 04.2017
High School Diploma -
IntelliTec College