Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Torres Rodriguez

Santa Rosa,CA

Summary

Professional Bilingual employee dedicated to providing excellent service. Comfortable working in fast-paced environment attending to all needs including incoming calls, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Ongaro And Sons
09.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled outbound calls in regard to scheduling.
  • Processed customer payments.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.

Bilingual Teachers Assistant

Sebastopol Union School District
08.2017 - 05.2021
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Helped supervised 15 or more students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Engaged with teacher and students and encouraged children to develop physically, emotionally and socially.
  • Assisted with maintenance of clean, safe, healthy and developmentally appropriate classroom environment and supported bilingual needs.

COVID-19 Tester

Medivolve
07.2020 - 12.2020
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Interpreted and processed on-site-only test data according to RMI documentation requirements.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Oversaw in-person and curbside patient registration and processing.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Documented and verified patient information using laboratory information system.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.

Private Caregiver

Private Care Association
05.2013 - 10.2013
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Performed light housekeeping duties such as making beds, sweeping floors and sanitizing surfaces.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered necessary medications as directed by care plan.
  • Monitored and reported clients' progress.

Education

Phlebotomy Technician - Phlebotomy

CalRegional
Santa Rosa, CA
10.2021

High School Diploma -

Analy High School
Sebastopol, CA
06.2010

Skills

  • Bilingual
  • Scheduling
  • Call Management
  • Documentation
  • Computer Proficiency
  • Customer Service
  • Prioritization
  • Reporting and Analysis
  • Quality Assurance
  • Attention to detail
  • Defect Removal
  • Sample Collection

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Ongaro And Sons
09.2021 - Current

COVID-19 Tester

Medivolve
07.2020 - 12.2020

Bilingual Teachers Assistant

Sebastopol Union School District
08.2017 - 05.2021

Private Caregiver

Private Care Association
05.2013 - 10.2013

Phlebotomy Technician - Phlebotomy

CalRegional

High School Diploma -

Analy High School

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Monica Torres Rodriguez