Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Travers

Thibodaux,LA

Summary

Results-oriented individual skilled in analytical evaluation and strategic communication. Successfully managed complex customer inquiries and led initiatives that improved service standards and team dynamics.

Overview

7
7
years of professional experience

Work History

Coach(Loan In)

Progressive
Thibodaux, Louisiana
04.2025 - Current
  • Facilitated team meetings to discuss strategies and share best practices.
  • Provided ongoing feedback to team members to support their development.
  • Analyzed participant progress and adjusted coaching techniques as needed.
  • Collaborated with leadership to align coaching goals with organizational objectives.
  • Implemented effective communication strategies to improve team interaction and trust.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Underwriting Resolution Consultant

Progressive
Thibodaux, Louisiana
10.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed complex cases by coordinating with internal departments for effective solutions.
  • Trained new employees on resolution protocols and customer service standards.
  • Developed escalation procedures to handle challenging customer interactions effectively.
  • Investigated customer complaints and initiated appropriate corrective actions.

Underwriting Specialist

Progressive
Thibodaux, LA
05.2021 - 10.2023
  • Evaluated risk factors for insurance applications and determined appropriate coverage options.
  • Collaborated with agents to gather necessary documentation for underwriting decisions.
  • Analyzed financial data and client information to assess policy eligibility.
  • Analyzed financial information including credit reports, tax returns, bank statements and other documents.
  • Advised customers on available options when faced with challenging situations.

Licensed Sales Agent

Progressive
Thibodaux, LA
12.2020 - 05.2021
  • Developed strong relationships with clients to understand their insurance needs.
  • Educated customers on various insurance products and coverage options.
  • Prepared quotes that were accurate, competitively priced, and met customer requirements.
  • Promoted various types of insurance products to existing customers as well as prospects.
  • Exceeded company sales goals for new policies.
  • Evaluated compliance policies to ensure adherence to regulatory standards.

Licensed Insurance Agent

Toups Insurance Agency
Thibodaux, LA
04.2018 - 12.2020
  • Processed applications and managed documentation for policy issuance and renewals.
  • Conducted market research to identify new business opportunities and trends.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Negotiated contracts with providers to secure competitive rates for customers.

Education

High School Diploma -

Northeast Vocational High School
Wakefield, MA
05-2000

Skills

  • Team leadership
  • Strategic communication
  • Participant analysis
  • Conflict resolution
  • Training facilitation
  • Customer relationship management
  • Complex problem solving
  • Risk assessment
  • Adaptability to change

Timeline

Coach(Loan In)

Progressive
04.2025 - Current

Underwriting Resolution Consultant

Progressive
10.2023 - Current

Underwriting Specialist

Progressive
05.2021 - 10.2023

Licensed Sales Agent

Progressive
12.2020 - 05.2021

Licensed Insurance Agent

Toups Insurance Agency
04.2018 - 12.2020

High School Diploma -

Northeast Vocational High School

Similar Profiles

CREATE PROFILE