MONICA TRYON
Alamogordo,NM
Summary
A self-made scholar with over 30 years of extensive management experience, including 20 years specializing in special events and culinary operations. Seasoned consultant in a regional role, providing strategic oversight for dining services and hospitality across numerous senior living properties, resorts, and government contracts. Career marked by a consistent track record of driving profitability, optimizing operations, and enhancing guest satisfaction through innovative strategies and meticulous service standards. Superior communication skills and knowledge base empower the ability to leverage legislation effectively, propelling companies to achieve their desired goals and beyond. Years of experience creating business relationships with an array of vendors for every aspect of the business, including vendor market research.
Overview
19
19
years of professional experience
Work History
Event, Hospitality and Dining Service Consultant
MONCARE Corporation
01.2023 - Current
- Corporate level management and support for numerous senior living facilities throughout the country managing largescale projects and events, delivering exceptional consulting services that transform
- Conduct health, state, and liquor board self-inspections and provide professional recommendations ensures adherence to the highest standards
- Provide training in steps of service, engagement, communication, hospitality verbiage, fostering a culture of excellence and productivity.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Provided information about service procedures and expected timelines.
Dining Service and Event Director
Watermark Senior Living
01.2019 - 12.2023
- Pioneered the first resort style senior living experience for the company, successfully launching nine dining establishments across two properties, serving over 400 members
- Directed all facets of Food and Beverage operations, ensuring profitability and compliance with the highest standards
- Collaborated with the Executive Chef on menu planning, pricing, and preparation, enhancing culinary offerings
- Conducted rigorous inspections of dining, kitchen, and storage areas to uphold health and safety regulations.
- Enhanced attendee engagement through immersive experiences and interactive elements that fostered community building among participants.
- Led volunteer recruitment efforts for large-scale events, developing and implementing effective training programs to ensure efficient on-site support.
- Oversaw all aspects of event logistics including venue selection, vendor coordination, scheduling, transportation arrangements, accommodations, and onsite support services.
Food and Beverage Director and Hospitality Trainer
Omni National Spa and Golf Resort
01.2015 - 01.2019
- Supervised operations of four outlets, maintaining seamless service and guest satisfaction
- Served as the primary trainer for guest engagement, training over 300 Omni associates.
- Implemented marketing strategies that increased foot traffic during traditionally slow periods such as weekday lunches or off-season months.
- .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
Food and Beverage Manager
Wyndham Westward Look Resort
01.2015 - 01.2016
- Spearheaded marketing initiatives to enhance brand visibility and customer engagement
- Recruited, selected, and trained staff, fostering a high-performance team environment
- Resolved customer and staff issues, ensuring a harmonious and efficient operation.
- Resolved customer complaints involving food or beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures to include cooking all entertainment on a weekly basis.
Restaurant and Catering General Manager and Owner
MIA’s Mexican Grille
01.2010 - 01.2015
- Negotiated contracts and oversaw construction for the restaurant buildout
- Designed the restaurant’s interior and conceptualized the menu, securing necessary permits and managing costs
- Actively participated in local business and community events, promoting the restaurant and engaging with stakeholders.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Special Programs Event/Meeting Manager
Kentco Corporation
01.2008 - 01.2010
- Coordinated all aspects of on and offsite events, including accommodations, transportation, and security
- Conducted market research and managed contractual arrangements for event locations, ensuring successful outcomes for largescale training events.
- Coordinated travel arrangements for attendees, ensuring smooth transportation to and from the event venues.
- Spearheaded crisis management plans to address unexpected challenges during events proactively.
Visitor Support and Event Coordinator
EWA Government Contractor
01.2006 - 01.2008
- Provided protocol support for official visitors and military ceremonies, ensuring flawless execution of events
- Managed accommodation and transportation services, facilitating smooth operations for all participants.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Associates Degree in Hospitality and Food Service -
University of Hawaii
Associate of Applied Science - Food Service
University of Hawaii - West Oahu
Kapolei, HI03.2004
Skills
- Strategic Planning and Execution
- Guest Engagement and Satisfaction
- Culinary Operations Management
- Financial and Transactional Acumen
Client Service
Project Management
- Regulatory Compliance and Legislative Application
- Training and Development
- Budget Development and Management
- Marketing Strategy and Brand Promotion
- Team Leadership and Collaboration
Timeline
Event, Hospitality and Dining Service Consultant
MONCARE Corporation
01.2023 - Current
Dining Service and Event Director
Watermark Senior Living
01.2019 - 12.2023
Food and Beverage Director and Hospitality Trainer
Omni National Spa and Golf Resort
01.2015 - 01.2019
Food and Beverage Manager
Wyndham Westward Look Resort
01.2015 - 01.2016
Restaurant and Catering General Manager and Owner
MIA’s Mexican Grille
01.2010 - 01.2015
Special Programs Event/Meeting Manager
Kentco Corporation
01.2008 - 01.2010
Visitor Support and Event Coordinator
EWA Government Contractor
01.2006 - 01.2008
Associates Degree in Hospitality and Food Service -
University of Hawaii
Associate of Applied Science - Food Service
University of Hawaii - West Oahu
Similar Profiles
Sandhya YSandhya Y
System Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport CorporationSystem Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
MARK ANTHONY T. MANALOMARK ANTHONY T. MANALO
Chief Cook at Bright Maritime Corporation (Principal: Evalend Shipping Corporation)Chief Cook at Bright Maritime Corporation (Principal: Evalend Shipping Corporation)
Lisa GallagherLisa Gallagher
Senior Director & Enterprise Transformation Exec at Oracle Corporation (acquired Cerner Corporation)Senior Director & Enterprise Transformation Exec at Oracle Corporation (acquired Cerner Corporation)
Andrea StevensAndrea Stevens
FM Data Sustainment Specialist at Dawson-49th Medical GroupFM Data Sustainment Specialist at Dawson-49th Medical Group
Scott HoughtelingScott Houghteling
Section Chief at USAFSection Chief at USAF