Monica Turnage
Gilbert,USA
Summary
Dynamic Human Resources professional with a proven track record at FLUORESCO SERVICES, excelling in payroll administration and employee training. Expert in regulatory compliance and conflict resolution, I streamlined onboarding processes, saving over $60,000 annually. Passionate about fostering team collaboration and enhancing organizational development strategies to drive success.
Overview
23
23
years of professional experience
Work History
Human Resources Generalist / Payroll Specialist
FLUORESCO SERVICES
Phoenix, AZ
06.2023 - Current
- Manage day-to-day human resources operations of multi-state organization (AZ and CA).
- Responsible for full cycle recruiting for all positions within the company, as well as all new hire orientations and on-boarding.
- Multi-state payroll processing, to include prevailing wage reporting and compliance utilizing UKG Pro and Workforce Ready programs.
- Benefits administration, including enrollments, terminations and other questions/issues that arise with employees.
- Responsible for managing the corrective action process with progressive discipline approach for all employees.
- Provide day-to-day guidance, coaching, and support to management and staff regarding employee relations issues, performance behaviors, benefits, payroll and policies & procedures.
Director of Human Resources + Compliance
RED CYPRESS GROUP d/b/a VALLEY SERVICING
Gilbert, AZ
10.2021 - 06.2023
- Manage day-to-day human resources operations of small business (30 full-time and 1 part-time employee).
- Includes attendance tracking and all payroll duties (which also includes bonus calculation).
- Benefits administration, including enrollments, terminations and other questions/issues that arise with employees.
- Responsible for full cycle recruiting for all positions within the company.
- Create and communicate company policies, including attendance policy, time off policy, etc.
- Manage compliance of all employees, which includes leading monthly compliance training modules for all employees, attending monthly compliance committee meeting and all compliance reporting.
- Develop and lead training modules as directed by the Program Director, including conflict management and verbal de-escalation, proper interviewing techniques, conducting proper performance appraisals, etc.
- Responsible for managing the corrective action process with progressive discipline approach for all employees.
- Streamlined on-boarding and payroll processes, with savings of over $60,000.00 annually.
Staffing Coordinator
INTEGRATED HEALTHCARE STAFFING
Phoenix, AZ
09.2017 - 10.2021
- Manage client accounts to achieve sales goals by staffing healthcare professionals for daily and contract assignments throughout the Phoenix area.
- Manage daily client orders with fellow team members.
- Consult clients to manage conflicts and deliver staffing solutions.
- Recruit healthcare professionals through internet job boards, direct mail campaigns, databases, and referrals.
- Personnel management and schedule organization for 150+ external employees.
- Assist with the initial interview, testing, and hiring of qualified candidates.
- Maintain 100% compliance for all active clinicians, as well as on-boarding compliance for all prospective clinicians.
- Document all correspondence with clients and candidates.
- Demonstrate problem solving and closing abilities.
- Clearly articulate correspondence between both branch and corporate offices.
- Built and maintained relationships with more than 75 facilities and more than 50 clinicians, both per diem and travel.
Unemployed
Unemployment
APO, AP
06.2016 - 09.2017
- Lived overseas in South Korea while supporting spouse's contract for US Department of Army at Camp Humphreys in Pyeongtaek, South Korea.
Office Manager
Automation Personnel Services
Cordova, TN
08.2014 - 06.2016
- Fulfill several functions, including recruiting, screening, interviewing, and placement of prospective employees in virtually every field of employment while maintaining and developing client base relationships.
- Maintain all personnel files, both hard copy and computer based.
- Perform various human resource responsibilities such as payroll processing, employee relations, coaching and counseling.
- Day to day management of office and all staffing coordinators assigned to this office location.
- Perform pre-employment drug screen and criminal background screens.
- Make sure all on the job injuries are reported to corporate in a timely manner.
- Order office supplies and paperwork as needed.
- Audit and spot check staffing coordinators applications before they are filed.
- Make sure vacation and medical leaves are scheduled in a way that will not leave the office short staffed.
- Cross train office staff on all office procedures, including payroll and job ad posting.
- Monitor weekly hours worked to ensure no excessive overtime.
- Collect and report staffing coordinators’ hours weekly to corporate office.
- Make sure quarterly work site evaluations are completed for all customers, existing and new.
- Increased billable dollars to well over $100,000.00 per week in the first 3 months of employment at this location from below $50,000.00 per week.
- Built and maintained relationships with more than 25 customers.
- Kept workman’s compensation claims to a minimum.
- Received award from corporate office for least number of claims filed in one year.
- Promoted to Office manager within three months of hire.
Senior Recruiter/Senior Staffing Specialist
Kelly Services
Collierville, TN
10.2006 - 05.2014
- Fulfill a few functions, including recruitment, screening, interviewing, and placement of prospective employees in virtually every field of employment while maintaining and developing the client base relationships.
- Maintain all personnel files, both hard copy and computer based.
- Perform various human resource responsibilities such as payroll processing, employee relations, coaching and counseling.
- Responsible for recruiting candidates for federal contractor positions with several different agencies.
- Additionally, serve as administrative assistant to the district office.
- Increased billable hours to well over 7000 per week in the first year of employment at this location from below 500 per week; staffing offices profits are measured in number of billable hours.
- Built and maintained relationships with more than 30 clients.
- Kept workman’s compensation claims to a minimum.
- Promoted to Senior Recruiter.
- Awarded Supervisor of the Quarter for Q4 2012.
- Ranked in top 10 Supervisors nationwide for all of 2013.
Staffing Specialist
Manpower
Memphis, TN
08.2002 - 10.2006
- Recruited, screened, interviewed, and placed prospective employees in a wide range of employment in this deadline-driven environment.
- Focused on maintaining and growing the client base.
- Managed all aspects of the office, including processing all bills for payment, ordering supplies, and hiring in-house staff as needed.
- Managed payroll processing, employee relations, as well as coaching and counseling other personnel.
- Account manager responsible for all recruiting for the United States Postal Inspection Service, located in Memphis, TN.
- Provided a variety of administrative support for the district manager and district sales manager including scheduling meetings, arranging travel accommodation, and any other needs as directed by the district manager.
- Created multiple marketing campaigns to keep clients informed of company accomplishments.
- Commended as a contributing factor in the firm being named top staffing company on Fortune 500 list.
Education
Master of Science - Performance Improvement
Grantham
Lenexa, KS09-2025
Bachelor of Business Administration - Human Resource Management
GRANTHAM
LENEXA, KS03.2021
Diploma - General Curriculum
Ackerman High School
Ackerman, MS05.1998
Skills
- Employee training and development
- Payroll administration and processing
- Regulatory compliance expertise
- Recruitment and sourcing strategies
- Performance management and evaluation
- Conflict resolution and mediation
- Team collaboration and engagement
- HR policy implementation
- Internal investigations and compliance
- Compensation planning and analysis
- Interviewing and selection techniques
- Organizational development strategies
References
Available Upon Request
Phone
cell, (901) 220-9874
References
References available upon request.
Timeline
Human Resources Generalist / Payroll Specialist
FLUORESCO SERVICES
06.2023 - Current
Director of Human Resources + Compliance
RED CYPRESS GROUP d/b/a VALLEY SERVICING
10.2021 - 06.2023
Staffing Coordinator
INTEGRATED HEALTHCARE STAFFING
09.2017 - 10.2021
Unemployed
Unemployment
06.2016 - 09.2017
Office Manager
Automation Personnel Services
08.2014 - 06.2016
Senior Recruiter/Senior Staffing Specialist
Kelly Services
10.2006 - 05.2014
Staffing Specialist
Manpower
08.2002 - 10.2006
Master of Science - Performance Improvement
Grantham
Bachelor of Business Administration - Human Resource Management
GRANTHAM
Diploma - General Curriculum
Ackerman High School
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