Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Monica Turner

Monica Turner

Temecula,CA

Summary

Dedicated and experienced customer service professional with a proven track record of delivering exceptional service and exceeding customer expectations. Skilled in handling inquiries, resolving issues, and building strong client relationships. Excellent communication, problem-solving, and empathy skills. Proficient in using CRM software and committed to maintaining high service standards. Seeking to leverage my expertise to contribute to a customer-focused team and drive customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Care Agent

Best Buy Co Inc
03.2019 - 12.2023
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Promptly responded to inquiries and requests from prospective customers
  • Assisted 25 customers in average 8 Minutes by answering questions, responding to inquiries and handling telephone requests
  • Managed timely and effective replacement of damaged or missing products
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Entered orders into FMS, OMA, And Breeze computer database system
  • Investigated and resolved customer inquiries and complaints quickly
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Met all customer call guidelines including service levels, handle time and productivity
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to caller's needs
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Leasing Consultant

Career Strategies Inc
03.2018 - 11.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Distributed and followed up on tenant renewal notices.

Client Care Representative

BWC Communications Corporations
03.2015 - 01.2018
  • Directed calls to appropriate individuals and departments
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
  • Described product to customers and accurately explained details and care of merchandise
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Answered an average of [70] calls per day by addressing customer inquiries, solving problems and providing new product information
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Asked open-ended questions to assess customer needs
  • Answered customer questions via telephone, email and live chat services.
  • Conducted case management activities and services with multidisciplinary team.

Education

Diploma - General Studies

West Valley High School
Hemet, CA
06.2002

Skills

  • Multi-line phone talent
  • Strong client relations
  • Quick learner
  • Credit card processing
  • Active listening skills
  • MS Windows proficient
  • Detail-oriented
  • Local/state health laws knowledge
  • Natural leader
  • Credit card transactions
  • People-oriented
  • Team building expertise
  • Positive and friendly
  • Active Data Online
  • Goal-oriented
  • Types 40 WPM
  • Excellent work ethic
  • Logging call information
  • Personable
  • Inbound phone calls
  • Skilled problem solver
  • Strong conflict resolution skills
  • Customer-oriented
  • Customer Care
  • Call Center
  • Customer Service
  • Customer Support
  • Order Entry
  • Fraud
  • Customer Relations
  • Communications Strategies
  • Inbound Customer Service

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Care Agent

Best Buy Co Inc
03.2019 - 12.2023

Leasing Consultant

Career Strategies Inc
03.2018 - 11.2020

Client Care Representative

BWC Communications Corporations
03.2015 - 01.2018

Diploma - General Studies

West Valley High School

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Monica Turner