Monica Uplegger
New Port Richey,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
Work History
Store Manager
Dunkin' Donuts
02.2000 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Store Owner
Taste Of Philly Cheesesteaks
09.2015 - 02.2022
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Increased sales by [Number]% with special displays and promotions.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager
Waffle House Restaurant
05.2000 - 02.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Education
Vocational School - Carpentry
Fred K. Marchman Technical College
New Port Richey, FL1996
High School Diploma -
Ridgewood High School Adult Education
New Port Richey, FL1994
Vocational - Comical Foods
Fred K. Marchman Technical College
New Port Richey, FL1994
Skills
- Verbal and Written Comm
- Budget Controls
- Shift Checklists
- Verbal and Written Communication
- Policies and Procedures
- Organizational Structuring
- Business Growth Initiatives
Timeline
Store Owner
Taste Of Philly Cheesesteaks
09.2015 - 02.2022
Assistant Manager
Waffle House Restaurant
05.2000 - 02.2006
Store Manager
Dunkin' Donuts
02.2000 - Current
Vocational School - Carpentry
Fred K. Marchman Technical College
High School Diploma -
Ridgewood High School Adult Education
Vocational - Comical Foods
Fred K. Marchman Technical College