MONICA VAN ORT
NEW LONDON,United States
Summary
Dedicated professional with nine years of experience delivering fast, accurate, and empathetic customer support across diverse industries. Skilled entry-level front desk receptionist proficient in effective communication for rapid issue resolution. Proven track record of excellence in research and implementing innovative strategies to unite teams and drive success. Seeking a challenging yet rewarding role to utilize a unique blend of customer service and organizational skills.
Overview
7
7
years of professional experience
Work History
Caregiver
Bethesda
04.2022 - 05.2023
- Communicating with family according to individual care plans. Preparing meals, companionship, compassionate and empathetic care, planning activities
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, and managed laundry.
- Assisted with dressing guidance, grooming, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Co-owner
Van Ort Services LLC
04.2016 - 05.2022
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Developed key operational initiatives to drive and maintain substantial business growth.
Education
Education/Sociology
Southwest Minnesota State University
01.2007
Associate Degree - Education
Ridgewater
06.2002
Skills
- Respectful and compassionate
- Multitasking and organization
- Dependable and responsible
- Strong ethics
- Relationship building
- Flexible schedule
- Verbal and written communication skills
- Flexible schedule and availability
- Team collaboration
- Time management
- Problem-solving
- Empathetic
Timeline
Caregiver
Bethesda
04.2022 - 05.2023
Co-owner
Van Ort Services LLC
04.2016 - 05.2022
Associate Degree - Education
Ridgewater
Education/Sociology
Southwest Minnesota State University
Similar Profiles
Kiran GeorgeKiran George
Developmental Support Worker at BethesdaDevelopmental Support Worker at Bethesda
Christina CrampChristina Cramp
Developmental Support Worker at BethesdaDevelopmental Support Worker at Bethesda
MAFERRO PATASINMAFERRO PATASIN
Support Worker at BethesdaSupport Worker at Bethesda
Y-Kim SheppardY-Kim Sheppard
Technical Customer Care Specialist I at DealerTrack (Cox Automotive)Technical Customer Care Specialist I at DealerTrack (Cox Automotive)
Leroy CollinsLeroy Collins
Business Owner at PHP Agency Inc.Business Owner at PHP Agency Inc.