Monica Vargas Martinez
Phoenix,AZ
Summary
Detail-oriented Front Office Specialist knowledgeable about optometrist office standards, procedures, and terminology. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Offering over a year and a half of experience in receptionist roles with proven success in patient care and overall 6 years of work experience in customer service.
Overview
6
6
years of professional experience
Work History
Front Office Specialist
Nationwide Vision
05.2022 - 02.2024
- I began my career as a front desk specialist, where I took charge of greeting patients, booking and confirming appointments, maintaining schedules, and verifying insurances
- I maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- I enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- I collaborated with office staff to ensure timely communication of patient information and seamless coordination of services.
- After working at Nationwide Vision for a year, I was trained to become a technician and completed pretesting for our Eye Doctor
- Since May of last year, I have been thriving as a sales specialist, where I confidently assist patients with various services provided by our Optometrist's office, such as ordering new glasses and adjusting patients' glasses.
Assistant Manager
Little Caesars Pizza
05.2018 - 05.2022
- I started my career as a cashier at Little Caesars, where I was trained in all areas of the store
- In my last year and a half with the company, I was promoted to the position of Assistant Manager
- As an Assistant Manager, I was responsible for managing staff productivity, workflow, invoicing, daily sales, and customer service, with a particular focus on conflict resolution.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High school diploma -
Carl Hayden High School
Phoenix, AZ05.2020
Skills
- Conflict Management
- Medical Records
- Insurance Verification
- Receptionist
- Multi-line Phone Systems
- Phone Etiquette
- Medical Billing
- Computer Skills
- EMR Systems
- Customer service expertise
- Sales
- Doctor's pretesting
- Medical Coding
- Assistant Manager Experience
- Appointment scheduling
- Organizational skills
- Data Entry
- Patient care
- Front desk
- Cash register
- Communication skills
- Bilingual
- Spanish
- Patient Care
- File Organization
Timeline
Front Office Specialist
Nationwide Vision
05.2022 - 02.2024
Assistant Manager
Little Caesars Pizza
05.2018 - 05.2022
High school diploma -
Carl Hayden High School