Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Monica Vasquez BSN RN

Monica Vasquez BSN RN

San Antonio,TX

Summary

Talented Clinical Kidney Transplant Coordinator with an extensive background in Transplant and Renal Care. Brings top-notch abilities and focuses on patients' needs. Versed in current treatment protocols, terminology, and billing codes. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Efficiently coordinate with healthcare professionals to advance patient care. Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.

Overview

11
11
years of professional experience

Work History

VBC RN Care Manager In-Market

Kidneylink/US Renal Care/STRCG
12.2023 - Current
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
  • Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Clinical Transplant Coordinator

University Hospital - University Health System
San Antonio, TX
09.2016 - 11.2023
  • Lead Clinical Transplant Coordinator, who manages over 350 kidney transplant patients
  • Nursing Preceptor to all onboarding nurses to the transplant department
  • Provide guidance, education, support, and care from point of transplantation and for the life of an organ.
  • track and monitor labs daily per protocol for viruses such as BK, CMV, and Parvovirus
  • monitor patients identified for HLA high-risk monitoring during first year of transplant and after rejection treatment
  • implement and coordinate plans for rejection treatment
  • coordinate clinic schedules, pentamidine treatments, infusions, biopsies, ultrasounds, and CT scans, and submit clearance for procedures for medications, and procedures
  • complete prior authorizations, and coordinate referrals for Endocrinology, Primary Nephrology, and Dermatology
  • coordinate remote clinics in El Paso, Laredo, and Corpus Christi for our transplant population
  • utilize clinical management, consultation, education, and research to promote quality care for specific transplant patient populations
  • supports and maintains policies, protocols, values, and guest relations
  • directly accountable to Director and Clinical Transplant Nurse Supervisor
  • direct activities and services by delegation to personnel in assigned areas, such as Licensed Vocational Nurses, non-licensed nursing, and secretarial support staff.

Facility Administrator

US Renal Care
San Antonio, TX
10.2013 - 09.2016
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Prepared action plans to establish procedures for various emergency situations.
  • Ordered, maintained and distributed supplies and inventory.
  • Prepared reports and schedules with accuracy.
  • Maintained facility grounds, equipment and safety compliance.
  • Set and enforced departmental budgets, goals and deadlines.
  • Held classes to teach staff facility procedures.
  • Recruit, train, develop, and supervise all personnel
  • Plan, coordinate, and approve effective and efficient staffing to meet the needs of patients, while meeting regulations.
  • Plan and coordinate patient scheduling to assure timely acceptance of patients and effective staffing levels.
  • Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly. Assure that Quality Assessment and Performance Improvement Program is current at all times.
  • Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.
  • Maintain effective personnel management and employee relations, including evaluating the performance of all personnel; approving and submitting all hours worked, and counseling and disciplining employees.
  • Assure that the center is in compliance with all applicable Federal, State, and local laws and regulations and receives continuing certification from all statutory and regulatory agencies.
  • Establish and maintain a positive relationship with area hospitals, agencies, and the community.
  • Assume all Charge Nurse responsibilities in centers that do not staff these positions.
  • Coordinate functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.
  • Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.
  • Purchase all supplies and approve all expenditures.
  • Work with staff to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician and other healthcare professionals.
  • Monitor all contractual agreements; update as needed with corporate oversight.
  • Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly meeting.
  • Respond effectively to all inquiries and complaints.
  • Know and understand the water treatment and mechanisms of the equipment of the facility.
  • Oversee the maintenance of equipment and supplies to meet current laws and regulations.
  • Assist, when necessary, with disinfection of equipment and supplies including but not limited to water treatment components, bicarbonate and acid delivery systems, and dialysis machines.
  • Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality. Leads CQI meetings and quality improvement committees.
  • Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
08.2022

Associate of Applied Science - Nursing

San Antonio College
San Antonio, TX
05.2013

Skills

  • Explaining Complex Diagnoses
  • Medication Side Effect Knowledge
  • Disease Prevention
  • Outpatient Care
  • Infection Control Procedures
  • Infectious Disease Mitigation
  • Lab Result Assessment
  • Laboratory Testing
  • Treatment Options
  • Organ Transplantation
  • Chronic and Acute Conditions
  • Preventative Care

Accomplishments

  • Served as a Magnet Champion
  • Received several awards for service such as Silver Award, the Transplant Department's Excellent Patient Care Award, and Luminary Award for Excellence in Nursing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% patient outcomes by completing the monitoring and tracking of laboratory results with accuracy and efficiency.
  • Achieved improved patient outcomes by introducing lab review for EPIC system tasks.
  • Supervised a team of 13 staff members as a Facility Administrator at US Renal Care.
  • helped build the post-kidney transplant department contributing to and implementing a process for change.
  • created a tracking process to ensure meeting testing and compliance goals; the initiative improved coordinator efficiency and productivity
  • volunteered and managed 112 Christus Specialty and Transplant referrals upon facility closure
  • coordinates with multidisciplinary team members for rejection therapy
  • Spearheading a new project to reconnect post-kidney patients with primary care providers and primary nephrologists
  • Involved in transitioning patients from pediatric to adult care

Timeline

VBC RN Care Manager In-Market

Kidneylink/US Renal Care/STRCG
12.2023 - Current

Clinical Transplant Coordinator

University Hospital - University Health System
09.2016 - 11.2023

Facility Administrator

US Renal Care
10.2013 - 09.2016

Bachelor of Science - Nursing

Western Governors University

Associate of Applied Science - Nursing

San Antonio College

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Monica Vasquez BSN RN