Monica Vawter
Henderson,NV
Summary
Dynamic Operations Manager with a proven track record at THE URBAN FARMHOUSE MARKET & CAFE, recognized for enhancing customer satisfaction and streamlining operations. Demonstrates expertise in financial management and relationship building, successfully implementing innovative strategies that reduce operating costs while maintaining high service levels. Leadership skills have guided teams to achieve exceptional business growth. Aiming to leverage operational excellence to drive further success in a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Supervisor
Roma Coffee
Las Vegas, NV
03.2024 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Implemented quality control measures, significantly reducing error rates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Acted as a liaison between upper management and staff, facilitating open communication.
Food and Beverage Manager- Seasonal
WILDERNESS CLUB & RESORT
Eureka, MT
03.2023 - 10.2024
- Oversaw interview schedules, streamlined employee onboarding, and provided comprehensive training.
- Supported kitchen and service teams in high-traffic periods.
- Optimized scheduling to maximize productivity.
- Optimized functionality of POS systems.
- Managed operations for the beverage cart, snack shack and full-service restaurant.
- Ensured accurate and timely payroll processing.
- Maintained compliance with food safety standards.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
Bar Manager/Head Bartender
RICHMOND COUNTRY CLUB
Richmond, VA
06.2021 - 12.2022
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Poured wine, beer and cocktails for patrons.
Operations Manager
THE URBAN FARMHOUSEMARKET & CAFE
Richmond, VA
06.2020 - 10.2021
- Coordinated efforts leading to the successful relaunch of various Urban Farmhouse locations.
- Coordinated staffing requirements at all branches.
- Implemented six different seasonal menu updates.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bar Manager
PONIES & PINTS
Richmond, VA
01.2018 - 12.2019
- Responsible for Counting Inventory & Ordering Liquor, Beer, & Wine
- Track our C.O.G.S
- & Reduce Wasted Product
- Provided Excellent Customer Service to all Bar Patrons & Upheld Company Standards for Guest Satisfaction
- Responsible for the Training of New Employees & Ongoing Training for Current Staff
- Opened & Closed the Restaurant Following Company Guidelines
- Curated social media posts for Instagram & Facebook
Front of House Manager
SOCIAL52
Richmond, VA
08.2018 - 12.2018
- Implemented structured training resources for servers and hosts.
- Organized and managed Happy Hour events.
- Oversaw daily shift operations.
- Interviewed, hired and trained new employees.
- Utilized POS systems to streamline transactions and generate reports.
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted staff by serving food and beverages or bussing tables.
- Monitored dining room cleanliness and tidiness at all times.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
General Manager
DE LA COEUR CAFE
Wilmington, DE
08.2016 - 04.2018
- Managed superior customer interactions within a high-energy environment.
- Scheduled, managed and motivated more than ten staff effectively.
- Developed comprehensive training manual and implemented it in employee onboarding.
- Oversee procurement for front and back of house supplies.
- Reviewed weekly menu planning and analysis with Head Cook.
- Developed system to track inventory, define par levels, and control food costs.
- Coordinated menu planning and order execution for all catering orders.
- Organized major events and formal five-course dinners.
- Expertly cooked on a flat top grill, creating attractive breakfast and lunch plates.
- Crafted specialty coffee beverages in a high-energy setting.
- Oversaw daily opening and closing of the cafe.
Education
High school -
ELKTON HIGH SCHOOL
01.2008
Skills
- Schedule development
- Verbal and written communication
- Customer service
- Operations management
- Policy and procedure development
- Complex Problem-solving
- Priority management
- Financial management
- Relationship building
- Business administration
- Business development
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Supervisor
Roma Coffee
03.2024 - Current
Food and Beverage Manager- Seasonal
WILDERNESS CLUB & RESORT
03.2023 - 10.2024
Bar Manager/Head Bartender
RICHMOND COUNTRY CLUB
06.2021 - 12.2022
Operations Manager
THE URBAN FARMHOUSEMARKET & CAFE
06.2020 - 10.2021
Front of House Manager
SOCIAL52
08.2018 - 12.2018
Bar Manager
PONIES & PINTS
01.2018 - 12.2019
General Manager
DE LA COEUR CAFE
08.2016 - 04.2018
High school -
ELKTON HIGH SCHOOL
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