Monica Vazquez
San Bernardino,CA
Summary
Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner.
Overview
5
5
years of professional experience
Work History
ICQA Warehouse Associate
Amazon
Rialto, CA
02.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Performed daily cycle counts to ensure inventory accuracy.
Restaurant Hostess
Taco Joes
Highland, CA
01.2020 - 01.2021
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA05-2013
Skills
- Skilled Multitasker
- Complaint Resolution
- Active Listening
- Type 45 WPM
- Microsoft Office Proficiency
- Fast Learner
Timeline
ICQA Warehouse Associate
Amazon
02.2022 - Current
Restaurant Hostess
Taco Joes
01.2020 - 01.2021
High School Diploma -
San Gorgonio High School