Monica Vela
El Paso,TX
Summary
At ADP, I leveraged my data entry proficiency and exceptional communication skills to enhance payroll processes and employee relations, significantly improving customer satisfaction and compliance with tax regulations. My goal-oriented approach and problem-solving abilities led to streamlined operations and positive work environment transformations, showcasing my ability to multitask and collaborate effectively. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
12
12
years of professional experience
Work History
Teledata Representative II
ADP
09.2015 - 01.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided customer service to employees regarding payroll inquiries and issues.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Completed payroll accurately and timely to meet employee expectations.
Employee Relations Specialist
ADP
07.2012 - 09.2015
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Implemented open enrollment system to streamline benefits processes for employees.
Education
Associate of Arts - FPC
El Paso Community College
El Paso, TX02.2011
Associate of Applied Science - Medical Assisting
Monterey Peninsula College
Monterey, CA03.2002
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Teamwork and Collaboration
- Excellent Communication
- Multitasking
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Analytical Thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teledata Representative II
ADP
09.2015 - 01.2024
Employee Relations Specialist
ADP
07.2012 - 09.2015
Associate of Arts - FPC
El Paso Community College
Associate of Applied Science - Medical Assisting
Monterey Peninsula College
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