Monica Velazco Camacho
Richmond,CA
Summary
Customer-focused worker dedicated to providing high-quality service and exceeding expectations. Strong work ethic, adaptability, and exceptional interpersonal skills make for an effective team player. Seeking opportunities to take on higher responsibilities.
Overview
10
10
years of professional experience
Work History
Associate Banker
Chase Bank
Richmond, CA
05.2018 - Current
- Analyzed customer needs and provided appropriate financial solutions.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Ensured compliance with banking regulations and procedures in daily operations.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Conducted financial transactions such as deposits, withdrawals, wire transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty and satisfaction.
- Completed daily cash balancing and operated ATMs.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Resolved customer inquiries and complaints in a timely manner, ensuring satisfaction and compliance with banking regulations.
- Developed and implemented customer service policies to ensure quality customer service to all guests.
Team Member
Target
Albany, CA
12.2015 - 05.2018
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Addressed customer needs, responding to specific requests.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or gift card.
Intern
Ryse Center
Richmond, CA
08.2014 - 08.2015
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Provided support to team members in completing tasks related to outreach activities.
Education
High School Diploma -
John F Kennedy High School
Richmond, CA06-2017
Associate of Science -
Contra Costa College
San Pablo, CASkills
- Fluent in English and Spanish
- Banking regulations
- Positive and friendly
- Teller Support
- Products and Services Knowledge
- Exceptional customer service
- Great communication skills
- Appointment Scheduling
- Teamwork and Collaboration
- Computer Skills
- Fast and Efficient
- Quick Learner
- Fast typing
- Dependable and Responsible
- Flexible and Adaptable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Associate Banker
Chase Bank
05.2018 - Current
Team Member
Target
12.2015 - 05.2018
Intern
Ryse Center
08.2014 - 08.2015
High School Diploma -
John F Kennedy High School
Associate of Science -
Contra Costa College
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