Monica Villagrana
Porter,TX
Summary
Dispatcher with extensive experience in emergency medical services, starting career at 16 with Chick-fil-A and progressing to current role in a private ambulance company. Successfully completed EMT training and passed NREMT after taking the course at Lone star College. Proven ability to manage high-pressure situations and coordinate emergency responses effectively. Passionate about delivering quality care and support in the EMS field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Dalia Ambulance Service
Houston, Texas
05.2023 - Current
- Managed communication between ambulances, hospitals, and emergency personnel.
- Maintained accurate logs of all communications and service requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Received and dispatched calls for emergency services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Prioritized calls based on urgency and resource availability.
Volunteer
Event EMS
Cypress, Texas
01.2022 - 04.2023
- Collaborated with paramedics to transport patients to medical facilities.
- Assisted in maintaining inventory of medical supplies and equipment readiness.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Demonstrated dedication to providing quality care through continued training and education.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Collaborated with other medical professionals to ensure quality of care for all patients.
Cashier Team Lead
Chick-fil-A
Kingwood, Texas
08.2019 - 12.2021
- Led cashier team in daily operations and customer service tasks.
- Assisted customers with orders and provided excellent service at the counter.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash register operations, processed transactions, and managed cash flow.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Collaborated with other team members to ensure timely completion of tasks.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Volunteer
Family Thrift Center
Porter, Texas
12.2020 - 04.2021
- Organized donations and sorted items for display in thrift store.
- Assisted customers by providing product information and answering questions.
- Managed inventory by tracking incoming donations and maintaining stock levels.
- Collaborated with team members to create visually appealing merchandise displays.
- Maintained cleanliness and organization of the store environment for customer convenience.
- Supported fundraising events by promoting activities and engaging with the community.
- Communicated effectively with management regarding inventory needs and customer feedback.
- Assisted with promotional activities such as setting up posters or banners.
- Stocked shelves with incoming merchandise from donations or suppliers.
- Participated in special events such as fundraisers or charity drives.
Education
High School Diploma -
Porter High School
Porter, TX05-2021
Associate of Arts -
Lone Star College
Houston, TXSkills
- Emergency dispatch
- Route optimization
- Communication systems
- Data entry management
- Service request handling
- Customer relationship management
Affiliations
In my free time... I enjoy fishing,going to the gym , attending church , spending time with my family , reading books & watching Netflix!
Accomplishments
I have been awarded Dispatcher of the year! with my current job Dalia Ambulance Service.
Certification
- CPR CERTIFICATION
- NREMT CERTIFICATION
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dispatcher
Dalia Ambulance Service
05.2023 - Current
Volunteer
Event EMS
01.2022 - 04.2023
Volunteer
Family Thrift Center
12.2020 - 04.2021
Cashier Team Lead
Chick-fil-A
08.2019 - 12.2021
High School Diploma -
Porter High School
Associate of Arts -
Lone Star College
Similar Profiles
Michelle Monroe-GaetaMichelle Monroe-Gaeta
Quality Assurance Analyst at Hall Ambulance Service, Local High Ambulance ServiceQuality Assurance Analyst at Hall Ambulance Service, Local High Ambulance Service
Tyler PerkinsTyler Perkins
Paramedic at Hall Ambulance Service, Local High Ambulance ServiceParamedic at Hall Ambulance Service, Local High Ambulance Service
Saifeldin MorganSaifeldin Morgan
Medical Transpotains Director at Ambulance-Moore's Ambulance ServiceMedical Transpotains Director at Ambulance-Moore's Ambulance Service
Jared GentleJared Gentle
Corrections Officer at Texas Department Of Criminal JusticeCorrections Officer at Texas Department Of Criminal Justice
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive