Monica Violante

• Negotiated contracts and prepared paperwork to manage accurate and legal sales of residential, commercial and land properties.
• Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
• Optimized sales processes continuously based on customer feedback and changing market conditions.
• Managed over 200 properties for landlords. Duties included leasing, overseeing and scheduling maintenance, collecting rents, sending monthly and year end reports.

• Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Managed payroll, daily deposits, and cost controls, all bookkeeping.
• Recruited, hired, and trained talented staff to fill vacancies.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Maintained positive relationships with local community and government officials.
• Supervised daily activities of restaurant and employees.
• Responsible for creating restaurant menu and interior design, resulting in increased customer satisfaction and profits.
• Catered off site functions, coordinated with catering staff to deliver food services for special events and functions.

Owner/operator of a very successful Catering Company serving groups of 2-2000

• Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
• Maintained close working relationships with food and beverage director, head chef and banquet manager. Created all menus
• Maintained close working relationships with food and beverage director, head chef and banquet manager.
• Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
• Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
• Collaborated closely with clients to develop exciting catering menus for memorable events.
• Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
• Maintained extensive calendar of events and attended necessary event meetings and conference calls.
• Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
• Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
• Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
• Supervised food presentation and plating to enhance visual appeal.

• Illustrated publications for automotive industry
• Produced sketches and drafts to refine artwork before completion.
• Designed and executed original artwork for various private and corporate clients.

• Designed arrangements and filled orders fo all special events
• Trained employees on customer order taking and basic floral arranging.
• Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
• Inventoried plants and flower care supplies and ordered more. Did all ordering
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.