Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Vittorini

Brooklyn,NY

Summary

Adept at project management and staff coaching, I spearheaded initiatives at AllianceBernstein, enhancing team productivity and client satisfaction. Leveraging skills in conflict management and client rapport, I consistently delivered projects on time, fostering stakeholder trust and contributing to business growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Project Manager

AllianceBernstein
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.

Training Manager

Hallmark Aviation Services
04.2023 - Current
  • Conduct new hires’ training and refresher training for the JFK Terminal 4 Queue Management account in USCBP Customs, the TSA Checkpoint and the Airlines Check-in Rows as well as the “T4 Is More” training
  • Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
  • Enforce grooming standards by ensuring all agents are always in proper uniform
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Provided one-on-one mentoring to help agentsreach their full potential
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Provided coaching and mentoring to employees.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.

Customer Service Agent

Hallmark Aviation Services
04.2021 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.

Office Manager

Canarsie Landscaping Inc.
03.2010 - 03.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.


Education

BBA - Marketing Management

Baruch College of The City University of New York
New York, NY

Skills

    Project Management

    Staff Management

    Coaching and Mentoring

    Processes and procedures

    Conflict Management

    Presentations

    Meeting facilitation

    Compliance Monitoring

    Client rapport

Languages

Italian
Native or Bilingual

Timeline

Training Manager

Hallmark Aviation Services
04.2023 - Current

Customer Service Agent

Hallmark Aviation Services
04.2021 - 04.2023

Office Manager

Canarsie Landscaping Inc.
03.2010 - 03.2017

Project Manager

AllianceBernstein

BBA - Marketing Management

Baruch College of The City University of New York

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Monica Vittorini