Monica Void-Martinez
Bradenton,Florida
Overview
17
17
years of professional experience
Work History
Shift Leader
Dunkin' Brands
2023.09 - Current
- Supervised daily operations by monitoring inventory levels, overseeing cash management duties and maintaining compliance with health and safety regulations.
- Managed and trained team members, assisted in scheduling staff shifts to ensure coverage, manage labor cost, and reduce turnover.
- Resolved customer complaints and implemented feedback strategies, enhancing overall guest satisfaction.
Assistant Manager
CEC Entertainment
2014.02 - 2019.07
- Assisted in overseeing daily store operations, ensuring a fun,safe, and engaging environment for guest and team members.
- Led, trained, and motivated a team of 25 employees, focusing on high quality customer service and efficient workflow.
- Supported inventory management, including ordering, receiving, and organizing supplies to meet operational needs while controlling costs.
- Managed scheduling and shift assignments to ensure adequate staffing levels and optimal labor usage.
- Monitoring cash handling, reconciled registers, and prepared daily financial reports to ensure accuracy and accountability
- Handled customer inquiries and resolved complaints.
- Implemented health and safety protocols, including cleanliness and sanitation standards, to maintain compliance with local regulations.
- Collaborated with the General Manager on promotional events and community outreach initiatives to drive foot traffic and increase revenue.
Opening Cordinator
CEC Entertainment
2012.03 - 2014.02
- Overseeing the physical setup of the restaurant, including games, dining areas, and party rooms.
- Recruiting and training staff to ensure excellent customer service and operational efficiency.
- Planning and organizing opening events, promotions, and activities to attract customers.
Team 2 Trainer
CEC Entertainment
2007.08 - 2012.03
- Monitoring and assisting guests with arcade games and attractions, ensuring everything is working properly.
- Assisted with food preparation, taking orders, and serving food and drinks to customers.
- Assisted with birthday parties, including setup, serving cake, and leading activities.
- Handling transactions at the cash register and ensuring accurate cash handling.
Sales Associate
Dollar General
2012.12 - 2013.11
- Operated cash register, processed transactions efficiently, and handled cash accurately.
- Assisted customers with inquiries and provided product information, ensuring a positive shopping experience.
- Collaborated with team members to restock shelves and manage inventory.
Custodial Worker
GCA Service Group
2012.12 - 2013.08
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and collecting trash.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Education
Associate of Arts - Child Care
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Manatee High School
Bradenton, FL06.2009
Skills
- Leadership and Team Management
- Customer Service and Communication
- Operations Management
- Cash Handling and POS Systems
- Problem Solving and Conflict Resolution
- Adaptability
- Time Optimization
Languages
Spanish
Limited Working
Timeline
Shift Leader
Dunkin' Brands
2023.09 - Current
Assistant Manager
CEC Entertainment
2014.02 - 2019.07
Sales Associate
Dollar General
2012.12 - 2013.11
Custodial Worker
GCA Service Group
2012.12 - 2013.08
Opening Cordinator
CEC Entertainment
2012.03 - 2014.02
Team 2 Trainer
CEC Entertainment
2007.08 - 2012.03
High School Diploma -
Manatee High School
Associate of Arts - Child Care
State College of Florida, Manatee-Sarasota