Monica Vollmer, MBA, MHA

• Identify, research & resolve back end government payor denials
• Responsible for high-dollar interim claim billing & managing multiple ancillary work-ques like overlapping & correspondence
• Maintaining100% quality scores & above average productivity goals monthly

Independent contractor that offered consulting services for medical practice management with an emphasis on fiscal management, not limited to but included one-on-one staff training, standard operating procedure procurement, contract writing, EDI set-up, EMR set-up, and office management strategy

• New hire training facilitator; created & delivered hands on comprehensive training to new employees while managing Pants & Leggings Department of high-volume in Cherry Creek CO
• Additional titles held; Educator (Sales, OH), GEC Moderator (Guest Resolutions, remote), GEC Customer Service Representative (remote)
• Board of Directors member, Health Department 2020-2021 (OH)

• Provided experienced and efficient administrative denials and follow-up support to revenue cycle finance team
• Consistently remained above 98% performance reviews, regularly worked voluntary over time

• Supervised daily billing department functions for 2 locations
• Led financial planning & analysis by managing key metrics, analyzing data & providing insight for strategic planning
• Spear-headed practice contracting with Medicare to expand demographic & revenue reimbursement opportunities
• Formulated & standardized practice operations protocol (SOP's) for entire practice revenue cycle process, including all front & back end billing office procedures
• Established budgetary benchmarks & formulated financial management strategies by researching operating & historical financial records

• Processed provider credentialing applications, endorsements, renewals, rewrites, cancellations and payments with federal programs such as Medicare & Medicaid & contributed to policy development improvement
• Formally recognized for consistently exceeded goals for customer service quality, productivity & leadership

• Medicare sales; customized consumer solutions
• Consistently exceeded all company service & productivity goals quarterly
• Top Temporary Humana Sales Agent Award, 2014

22 years of livestock and farming experience led to effectively leading barn operations not limited to procuring and allocating resources, safety & maintenance, record keeping & book keeping, developing and maintaining employee schedules, managing employee productivity and quality and preparing invoices and purchase orders.