Monica Walker

* Manages the waste disposal needs of approximately 100 hospitals and their respective non-acute clinics

* Provides consultative approach to regulatory compliance and waste segregation

* Responsible for growing multi-million book of business within a territory with a target growth of 6% annually

* Responsible for maintaining an renewing long-term contracts with profitable margins

* Conducts on-site and virtual training to ensure compliance with regulatory agencies

* Works with internal sales partners to identify sales opportunities

* Monitors and prioritizes issue resolution for superior customer experiences

• Developed strong relationships with key industry influencers, leveraging these connections to create new business opportunities.
• Established credibility as a trusted advisor by consistently delivering on promises and maintaining open lines of communication with clients.
• Maintained and grew a multi-million dollar book of business while leveraging new business opportunities.

* Developed, in conjunction with Corporate Compliance, a team of trusted advisors within the company to focus solely on waste segregation and compliance

* Performed waste audits to identify areas of segregation and compliance opportunities at hospitals and presented to hospital leadership

* Added value added services to build trust and enhance long-term customer relationships.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

* Managed non-acute sites and hospital product orders via phone

* Provided on-site regulatory training for hospitals and non-acute facilities

* Assisted outside sales managers in building and maintaining relationships by providing exemplary customer service.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students in a challenging environment.