Monica Wall
Milwaukie,OR
Summary
Results-driven as part owner of The Portland Fly Shop with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. With multifaceted skillset in both business, and Medical care coordination roles. I seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
EMT-Intermediate
American Medical Response
03.1996 - 05.2008
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Acted as liaison between EMS personnel and emergency department staff, improving overall patient care coordination efforts.
- Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
- Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
- Administered appropriate medications following established protocols, ensuring accurate dosage and monitoring for potential side effects.
- Contributed to positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of organization.
- Collaborated with healthcare team members at receiving facilities to provide smooth handoff of patient care responsibilities.
- Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
- Lead River Rescue Tech with AMR River Rescue Reach And Treat Team for 8 years.
- Unit Citation award recipient for Cycle Oregon AMR team from state of Oregon.
Support Agent Medical
Kaiser Permanente
06.2008 - Current
- Deliver professional phone and email support, maintaining consistently positive tone throughout all communications.
- Escalates critical care, policy or EMTALA issues promptly to ensure rapid resolution for clients, patients, physician teams experiencing significant difficult case management.
- Utilize remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
- Act as Liaison between health care providers, 911 systems, Hospital administrative Supervisors, Care coordinators both local and nationwide, and Bed board staff to initiate smooth and appropriate admissions.
- Collaborate with Ambulance Vendors to assist with timely transportation of patients through Wheelchair, Basic life support, Advanced life support, Critical Care, and Flight transportations.
- Good communication and de-escalation skills, ability to quickly defuse situations during urgent and emergent calls.
- Ability to work well under pressure and stressful situations.
Minority Business Owner
The Portland Fly Shop
12.2017 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Fly Fishing Guide/Instructor Coordinator
The Portland Fly Shop
12.2017 - Current
- Demonstrated proficiency in various fly-casting techniques, enabling clients to improve their skills during guided sessions.
- Maximized client enjoyment through well-planned itineraries that highlighted prime fly-fishing locations within the region.
- Maintained high level of professionalism throughout all interactions with clients, ensuring enjoyable experience for all parties involved.
- Ensured guest safety during outings by monitoring weather conditions, water levels, and other potential hazards prior to departure.
- Kept current on industry trends and emerging equipment advancements to offer informed recommendations to both novice and experienced anglers alike.
- Facilitated memorable outdoor experiences by educating clients about aquatic ecosystems, conservation efforts, and responsible fishing practices.
- Upheld ethical and sustainable practices during guided trips by adhering to catch-and-release guidelines and promoting conservation efforts among clients.
- Increased repeat bookings by building rapport with clients and consistently delivering outstanding service during guided trips.
- Collaborated with other guides and outfitters to share knowledge and resources, fostering sense of community within industry.
Education
Phlebotomy - Phlebotomy
Phlebotomy USA
Clackamas, OR04.2024
Massage Therapy - Massage Therapy
East West College Of The Healing Arts
Portland, OR06.1999
No Degree - Emergency Medical Technology
Clackamas Community College
Oregon City, OR02.1995
GED -
Clackamas Community College
Oregon City, OR02.1993
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Employee Training
- Team Collaboration and Leadership
- Project Management
- Issue Resolution
- Public Speaking
- Vendor Relationship Management
- Medical Triage
- Medical case Management
- BLS protocols
- CPR and First Aide
- 911 system knowledge
- Hospital flow and coordination
- Knowledge of hospital EMTALA rules
- Critical Care Management
Timeline
Minority Business Owner
The Portland Fly Shop
12.2017 - Current
Fly Fishing Guide/Instructor Coordinator
The Portland Fly Shop
12.2017 - Current
Support Agent Medical
Kaiser Permanente
06.2008 - Current
EMT-Intermediate
American Medical Response
03.1996 - 05.2008
Phlebotomy - Phlebotomy
Phlebotomy USA
Massage Therapy - Massage Therapy
East West College Of The Healing Arts
No Degree - Emergency Medical Technology
Clackamas Community College
GED -
Clackamas Community College