Monica Warren
Salt Lake City
Summary
Dynamic team leader with extensive experience at Discover Financial Services, skilled in coaching and mentoring to enhance performance. Proven ability to foster collaboration and resolve conflicts, driving team productivity through effective work planning. Adept at analytical thinking and goal setting, consistently achieving alignment across departments.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
4
4
years of professional experience
Work History
Team Leader-Billing Assistance
Discover Financial Services
05.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Leader-Bank Fraud Unit
Discover Financial Services
01.2023 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Leader-Deposits
Discover Financial Services, DFS
01.2021 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
West High School
Salt Lake City, UT06-2001
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Analytical thinking
- Goal setting
Accomplishments
Goates Top Performer 8-12 months
ACE
Rockstar
Superstar
Pinnacle of Excellence Award
Pinnacle Of Excellence
I was privileged enough to win the Pinnacle of Excellence award and was able to fly to Chicago to meet the CEO of Discover and enjoy the sights and sounds.
Timeline
Team Leader-Billing Assistance
Discover Financial Services
05.2024 - Current
Team Leader-Bank Fraud Unit
Discover Financial Services
01.2023 - 05.2024
Team Leader-Deposits
Discover Financial Services, DFS
01.2021 - 01.2023
High School Diploma -
West High School
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