Summary
Overview
Work History
Education
Skills
Timeline
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MONICA WATSON

Maxton,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Small Business

Self Employed
01.2019 - 03.2023
  • Serviced up to 3 clients in timely manner.
  • Put together realistic budgets based upon costs and fees for successfully operating business
  • Kept all building areas and equipment functional and well-organized to promote business performance
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Machine Operator

Service Thread
01.2016 - 01.2019
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
  • Manually set up machinery, lathes and grinders
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated 3 or more machines at time, to increase product output.

CASHIER/Sales Associate

SAMS CLUB
01.2014 - 01.2016
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues
  • Delivered consistently accurate orders, special requests and menu alterations
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records
  • Helped customers complete purchases, locate items and join reward programs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.

Prep Cook/Technician

Campbell Soup Company
01.2012 - 03.2014
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Trained and assisted new kitchen staff members
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Suggested actionable improvements to streamline training procedures
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Education

High School Diploma -

Purnell Swett High School
Pembroke, NC
06.2012

Skills

  • Problem-Solving Ability
  • Machine Operation
  • Customer Service
  • Active Listening
  • Complaint resolution
  • Receiving support
  • Employee reviews

Timeline

Small Business

Self Employed
01.2019 - 03.2023

Machine Operator

Service Thread
01.2016 - 01.2019

CASHIER/Sales Associate

SAMS CLUB
01.2014 - 01.2016

Prep Cook/Technician

Campbell Soup Company
01.2012 - 03.2014

High School Diploma -

Purnell Swett High School

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MONICA WATSON